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lisabell11
Contributor I
March 16, 2020

No sound from SL One

Just connected Beam Soundbar and two One SL speakers to TV. Connection was successful on app. The Beam plays from the TV and the One SL speakers can control Beam sound so I know they are connected but One SL speakers do not play sound. The Beam is connected to TV by Arc cable and the One SL speakers appear to be connected to my WIFI and must be bc they can control Beam sound.

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    lisabell11Author
    Contributor I
    March 17, 2020

    Hi @lisabell11 

    Something doesn’t sound right about your connections. I would suggest you follow the steps (links) below in the order suggested and post back with results:

    1. Remove Surrounds: https://support.sonos.com/s/article/4803?language=en_US
    2. Add Surrounds: https://support.sonos.com/s/article/2927?language=en_US

    So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

    lisabell11Author
    Contributor I
    March 17, 2020

    Most peculiar. 
     

    what does it say under Settings, System for the room that has the Beam? 
     

    Have you spoken to Sonos support?

    Room name is “Den (+LS+RS)

    It says Beam underneath. When I open the room I see the Beam and the two surrounds 

    Airgetlam
    Airgetlam
    March 17, 2020

    This is indeed most odd. I would certainly agree with nik9669a’s suggestion that you contact Sonos Support directly to discuss it.

    I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7. 

    Bruce
      josepiedaly
      Contributor II
      July 27, 2020

      Wondering if this ever got resolved, having very same issue.

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