Contributor I

No sound from SL One

14 replies
1188 views

Just connected Beam Soundbar and two One SL speakers to TV. Connection was successful on app. The Beam plays from the TV and the One SL speakers can control Beam sound so I know they are connected but One SL speakers do not play sound. The Beam is connected to TV by Arc cable and the One SL speakers appear to be connected to my WIFI and must be bc they can control Beam sound.

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AjTrek1

Hi @lisabell11

Something doesn’t sound right about your connections. I would suggest you follow the steps (links) below in the order suggested and post back with results:

Remove Surrounds: https://support.sonos.com/s/article/4803?language=en_US
Add Surrounds: https://support.sonos.com/s/article/2927?language=en_US

Together Everyone Achieves More = T.E.A.M.

Airgetlam

You’d also want to check to be sure that the Beam is receiving a Dolby Digital signal from the TV, by checking in the Sonos controller, in Settings>System>About my System. Look for the line underneath the Beam that starts with Audio in: if it says Stereo instead of Dolby Digital, you’ll need to adjust either your TV or whatever is feeding the TV’s audio settings.

Bruce

L

lisabell11Author

Contributor I

So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.

THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

Ken_Griffiths

So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.

THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

Dolby Digital 2.0 will only play through the rear surrounds if pro-logic-II is used by the programmes sound engineer and has adopted a method called 'matrixing'… so I would perhaps ensure the audio-In to the Beam says “Dolby Digital 5.1” in the ‘About my Sonos’ device list, then check again and see if you have audio from your Surrounds.

N

nik9669a

Senior Virtuoso

If you play a music source to the room with the Beam, do you hear the music through the One SL’s?

L

lisabell11Author

Contributor I

So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.

THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

Dolby Digital 2.0 will only play through the rear surrounds if pro-logic-II is used by the programmes sound engineer and has adopted a method called 'matrixing'… so I would perhaps ensure the audio-In to the Beam says “Dolby Digital 5.1” in the ‘About my Sonos’ device list, then check again and see if you have audio from your Surrounds.

Yes, it does say Dolby Digital 5.1 under the Beam.

L

lisabell11Author

Contributor I

If you play a music source to the room with the Beam, do you hear the music through the One SL’s?

No, only the Beam plays music but I can control the Beam volume from the volume controls on both One SLs

L

lisabell11Author

Contributor I

So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.

THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

Dolby Digital 2.0 will only play through the rear surrounds if pro-logic-II is used by the programmes sound engineer and has adopted a method called 'matrixing'… so I would perhaps ensure the audio-In to the Beam says “Dolby Digital 5.1” in the ‘About my Sonos’ device list, then check again and see if you have audio from your Surrounds.

So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

N

nik9669a

Senior Virtuoso

Most peculiar.

what does it say under Settings, System for the room that has the Beam?

Have you spoken to Sonos support?

L

lisabell11Author

Contributor I

You’d also want to check to be sure that the Beam is receiving a Dolby Digital signal from the TV, by checking in the Sonos controller, in Settings>System>About my System. Look for the line underneath the Beam that starts with Audio in: if it says Stereo instead of Dolby Digital, you’ll need to adjust either your TV or whatever is feeding the TV’s audio settings.

So i checked the Audio in line and it says Dolby Digital. I removed the surrounds and added them again following the instructions above. Still no sound but they still control the volume on the Beam.THe only other thing I can think is the Connect Amp that controls the outdoor speakers might be interefering? Those are the only other Sonos products we have.

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