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r.perez0622
Contributor I
February 26, 2020
Answered

No sound from One SL

I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system. 

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    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    February 27, 2020

    Thanks so much for that information, @r.perez0622 .

    Welcome to the Sonos Community, by the way, and thank you for reaching out with your issue. 

    You have two of my favorites in your current set-up.

    You seem have an ISP provided Askey router, Ruckus access points and a Sonos surround system on Wi-Fi. 

    Is there any way that the Playbar can be wired into your network via Ethernet?

    Have you had your Ruckus APs configured to allow multicast rather than their default unicast?  

    They actually have a helpful support article on their website concerning Sonos systems. 

    If you are able to hard-wire the Playbar, it will prompt your system to broadcast Sonosnet and should neatly sidestep these kinds of issues.   

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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    r.perez0622Author
    Contributor I
    February 27, 2020

     

    r.perez0622Author
    Contributor I
    February 27, 2020

    Hi @r.perez0622 

    Everyone here is offering sound advice. 

    If you are still stuck, don’t hesitate to submit a diagnostic report from your Sonos system. 

    If you post the confirmation number here, I’d be more than happy to look it over and offer a tech’s-eye view on what’s going on. 

    2027320961

    Ken_Griffiths
    Ken_Griffiths
    February 27, 2020

    r.perez0622,

    Strange, as bonded surrounds on a local WiFi network, normally show WM:2 when PlayBar and Sonos system is running on the routers WiFi signal ...and they also normally show WM:0 when there is a Sonos device wired to the router… or so I have always thought?🤔

     

    Another WiFi Access point operating on a different wireless channel are my initial thoughts here, but hopefully @Jean C. will get to the bottom of this matter for you, via the diagnostic report.

    Ken_Griffiths
    Ken_Griffiths
    February 27, 2020

    Another thought, that there is a perhaps a wired Sonos device somewhere on the local network, but the routers WiFi credentials are still stored in the Sonos App and the HT is running in 'mixed mode' .. removing the Wifi credentials might 'force' the setup over to SonosNet, if that perhaps proves to be the case.

    I’m really quite curious as to the actual outcome of this issue.

    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    February 27, 2020

    Thanks so much for that information, @r.perez0622 .

    Welcome to the Sonos Community, by the way, and thank you for reaching out with your issue. 

    You have two of my favorites in your current set-up.

    You seem have an ISP provided Askey router, Ruckus access points and a Sonos surround system on Wi-Fi. 

    Is there any way that the Playbar can be wired into your network via Ethernet?

    Have you had your Ruckus APs configured to allow multicast rather than their default unicast?  

    They actually have a helpful support article on their website concerning Sonos systems. 

    If you are able to hard-wire the Playbar, it will prompt your system to broadcast Sonosnet and should neatly sidestep these kinds of issues.   

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Ken_Griffiths
      Ken_Griffiths
      February 27, 2020

      Ah, thanks @Jean C. for your help/support here… it seems every day is a 'school day' for me ...and I have definitely learned something from this thread. Thanks again.👍

      r.perez0622  - hope you are able to follow the suggested advice and soon have your matter sorted.

      r.perez0622Author
      Contributor I
      February 27, 2020

      Thanks so much for that information, @r.perez0622 .

      Welcome to the Sonos Community, by the way, and thank you for reaching out with your issue. 

      You have two of my favorites in your current set-up.

      You seem have an ISP provided Askey router, Ruckus access points and a Sonos surround system on Wi-Fi. 

      Is there any way that the Playbar can be wired into your network via Ethernet?

      Have you had your Ruckus APs configured to allow multicast rather than their default unicast?  

      They actually have a helpful support article on their website concerning Sonos systems. 

      If you are able to hard-wire the Playbar, it will prompt your system to broadcast Sonosnet and should neatly sidestep these kinds of issues.   

      I can’t wire via Ethernet as my router is downstairs and the playbar is upstairs. 

        AjTrek1
        AjTrek1
        February 27, 2020

        Thanks so much for that information, @r.perez0622 .

        Welcome to the Sonos Community, by the way, and thank you for reaching out with your issue. 

        You have two of my favorites in your current set-up.

        You seem have an ISP provided Askey router, Ruckus access points and a Sonos surround system on Wi-Fi. 

        Is there any way that the Playbar can be wired into your network via Ethernet?

        Have you had your Ruckus APs configured to allow multicast rather than their default unicast?  

        They actually have a helpful support article on their website concerning Sonos systems. 

        If you are able to hard-wire the Playbar, it will prompt your system to broadcast Sonosnet and should neatly sidestep these kinds of issues.   

        Hit the wrong icon. Darn iPhone screen 😡

        Together Everyone Achieves More = T.E.A.M.
          Ken_Griffiths
          Ken_Griffiths
          February 27, 2020

          r.perez0622,

          i think adding a Sonos Boost to your setup would make things far much easier for you and if would mean less ‘command line’ configuration of the access points and ports as mentioned on the Ruckus website link for a Sonos ‘standard mode’ setup. 
           

          The article appears to strongly recommend you wire one Sonos device to the main router and I must admit that’s the route I would personally choose to go down too with a Sonos Boost, but the decision is yours.

            Ken_Griffiths
            Ken_Griffiths
            February 27, 2020

             

            r.perez0622,


            Reading more about Ruckus devices online, I understand that Ruckus Customef Support are usually able and willing to help their customers with such configuration of the access points etc., but I still think the ‘Boost’ will be easier, particularly in case you ever have to reset your Ruckus WiFi setup in the future.

            Anyhow let us know how it goes and perhaps any information you glean along the way maybe worth posting back here too, just in case any other Sonos users encounter this same issue in the future. Thanks 👍

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