Contributor I

Answered

No sound from One SL

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I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.

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Jean C.Answer

Retired Sonos Staff

Thanks so much for that information, @r.perez0622 .

Welcome to the Sonos Community, by the way, and thank you for reaching out with your issue.

You have two of my favorites in your current set-up.

You seem have an ISP provided Askey router, Ruckus access points and a Sonos surround system on Wi-Fi.

Is there any way that the Playbar can be wired into your network via Ethernet?

Have you had your Ruckus APs configured to allow multicast rather than their default unicast?

They actually have a helpful support article on their website concerning Sonos systems.

If you are able to hard-wire the Playbar, it will prompt your system to broadcast Sonosnet and should neatly sidestep these kinds of issues.

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Ken_Griffiths

I’m getting DD 5.1 according to Sonos on the playbar. Still no sound from the SL

Are you seeing that 5.1 audio input when you navigate the Sonos App to “Settings/System/About My System” and scroll down to the Playbar in the device list? (Next to the Audio In entry?)

Ken_Griffiths

Also whilst you’re scrolling down the device list, just ensure that both the Sonos One SL’s are listed with their IP addresses etc. It will be interesting to also establish if the surrounds 'wireless mode' is set to WM:0 or WM:2?

R

r.perez0622Author

Contributor I

Also whilst you’re scrolling down the device list, just ensure that both the Sonos One SL’s are listed with their IP addresses etc. It will be interesting to also establish if the surrounds 'wireless mode' is set to WM:0 or WM:2?

The two speakers are WM1

R

r.perez0622Author

Contributor I

I’m getting DD 5.1 according to Sonos on the playbar. Still no sound from the SL

Are you seeing that 5.1 audio input when you navigate the Sonos App to “Settings/System/About My System” and scroll down to the Playbar in the device list? (Next to the Audio In entry?)

Yes

Ken_Griffiths

Also whilst you’re scrolling down the device list, just ensure that both the Sonos One SL’s are listed with their IP addresses etc. It will be interesting to also establish if the surrounds 'wireless mode' is set to WM:0 or WM:2?

The two speakers are WM1

Well that indicates the two SL’s are not 'bonded' to your Playbar … is it a case you may have originally 'grouped' them with the playbar instead and they have ungrouped on TV playback? … I suspect that might be what is happening here?… Did you bond them through the Playbar Room Settings using the “Add Surrounds” option?

R

r.perez0622Author

Contributor I

Also whilst you’re scrolling down the device list, just ensure that both the Sonos One SL’s are listed with their IP addresses etc. It will be interesting to also establish if the surrounds 'wireless mode' is set to WM:0 or WM:2?

The two speakers are WM1

Well that indicates they are not 'bonded' to your Playbar … is it a case you may have originally grouped them with the playbar instead and they have ungrouped in TV playback? … I suspect that might be what is happening here?… did you bond them through the Playbar Room Settings using the “Add surrounds” option?

Should I just remove the surrounds? I feel like I have tried that already. I thought they are bond

Ken_Griffiths

Can you perhaps post some screenshots, so we can see what you’re seeing..it would be helpful to see the following…

Sonos App ...‘Rooms Tab’ (off main bottom bar)
“Settings/System” (showing your Playbar Room and any other Sonos Rooms
The actual surround Settings in the Playbar Room

AjTrek1

Also whilst you’re scrolling down the device list, just ensure that both the Sonos One SL’s are listed with their IP addresses etc. It will be interesting to also establish if the surrounds 'wireless mode' is set to WM:0 or WM:2?

The two speakers are WM1

Well that indicates the two SL’s are not 'bonded' to your Playbar … is it a case you may have originally 'grouped' them with the playbar instead and they have ungrouped on TV playback? … I suspect that might be what is happening here?… Did you bond them through the Playbar Room Settings using the “Add Surrounds” option?

Agreed. That was my suspension as I mentioned much earlier in this thread.

Together Everyone Achieves More = T.E.A.M.

Ken_Griffiths

AjTrek1 .. Yes, there is no way the speakers are 'bonded' to the Playbar if they are WM:1 .. so something is wrong here. Hopefully the screenshots from the OP will help.

Jean C.

Retired Sonos Staff

Hi @r.perez0622

Everyone here is offering sound advice.

If you are still stuck, don’t hesitate to submit a diagnostic report from your Sonos system.

If you post the confirmation number here, I’d be more than happy to look it over and offer a tech’s-eye view on what’s going on.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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