New playbar will not connect to sonos network

I also experiniece problems connecting my new sonos playbar I have tried everything but nothing was succesfull. Even when its directly connected to my router, the massage is: its seems that you want to install a different product! Shoot me...... can somebody please helpnor advise me? Thanks in advance!

Bifi,

It seems like you're having all sorts of issues. May I suggest that you get in direct contact with someone at Sonos? I suspect that they can walk you through the process directly, which might be more helpful. You can find your local number or even 24/7 support information at https://www.sonos.com/contact

Airgetlam,

Thnx for the advise! I will contact them directly.

Bought a new playbar and tried to set it up via the Sonos app on my phone, my iPad, and then my PC. Each time, the app finds the serial number of my new playbar, and then after I press the "+" and the "Play/Pause" buttons at the blinking green light - I hear the chime! But then go nowhere!

I have also tried this with the playbar hooked up to my router using the Sonos ethernet cable. That does not get me anywhere either. I have been on hold with Sonos for over 30 minutes. Do any of you fine community members have a suggestion?:?

Every time I have to power up my router (or due to external issues wrt power outage/Internet provider) I have serious issues connecting both play 3 and especially my play bar. No idea how to get it working again. Strange is that it seamlessly connects with tv audio (that's fine), but cannot set it up to connect to spotify, sonos app, etc. Any suggestions? Very frustrating!!

Bought a new playbar and tried to set it up via the Sonos app on my phone, my iPad, and then my PC. Each time, the app finds the serial number of my new playbar, and then after I press the "+" and the "Play/Pause" buttons at the blinking green light - I hear the chime! But then go nowhere!

I have also tried this with the playbar hooked up to my router using the Sonos ethernet cable. That does not get me anywhere either. I have been on hold with Sonos for over 30 minutes. Do any of you fine community members have a suggestion?:?

Hi buddhacab,

If you're still having trouble getting your PLAYBAR connected please send in a diagnostic report and reply here with the confirmation number, I'll check it out for you.

Every time I have to power up my router (or due to external issues wrt power outage/Internet provider) I have serious issues connecting both play 3 and especially my play bar. No idea how to get it working again. Strange is that it seamlessly connects with tv audio (that's fine), but cannot set it up to connect to spotify, sonos app, etc. Any suggestions? Very frustrating!!

Hi mappelman,

It sounds like your router may be handing out the network IP addresses that your speakers were using to other devices after powering back on. If you power your router back on and your Sonos speakers don't come online in a minute or two, try rebooting the speakers by removing them from power for ten seconds or so. This should cause the speakers to reach out to your router as they boot up, and ask for new network addresses.

Thanks Jeff. In the meantime got advice to set up a fixed network connection (playbar). That works for now. Never realized that my wall mounted playbar would need a permanent network connection. :?