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Anonymous
Sep 15, 2013 3:48 PM UTC

New playbar will not connect to sonos network

Hi, I just purchased a playbar to add to a new room... I currently own and enjoy sonos throughout the house (Bridge, Connect and Play3 speakers in 3 different zones). I cannot add the new Playbar to my Sonos network... the Controller (ver 4.1) will not recognize the Playbar? Any advice? Thanks, Al
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    18 replies

    Chris
    Chris
    Lead Maestro
    Sep 15, 2013 6:38 PM UTC
    Have you tried plugging the Playbar into your router with Ethernet cable to see if recognizes then. You can unplug once connected.
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    Jolzilla
    Contributor I
    Sep 16, 2013 2:33 PM UTC
    Thanks, this worked! Plugging an ethernet cable into the Playbar allowed it to connect to the netowork... I can now add the component to my controller and run the devices over wireless.
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    Michael Tranchina
    Contributor I
    Dec 27, 2013 7:24 PM UTC
    That did not work for me. The playbar is still not located on the network, and the controller cannot pick it up. 
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    cuei
    Lyricist I
    Feb 13, 2014 9:40 AM UTC
    That did not work for me. The playbar is still not located on the network, and the controller cannot pick it up. 
    Hi Michael, did you get it to work eventually? If so, how? I have the same problem. 3 existing components and the Playbar is just not connecting...
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    Michael Sean Tranchina
    Lyricist I
    Feb 13, 2014 1:09 PM UTC
    That did not work for me. The playbar is still not located on the network, and the controller cannot pick it up. 
    I was an idiot. I didn't hold down the playbar buttons simultaneously when I was connecting. When searching for the play at device, I needed to press the + volume and mute at the same time to connect. Hopefully your problem is just as easy.
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    Michael Tranchina
    Contributor I
    Feb 13, 2014 1:16 PM UTC
    That did not work for me. The playbar is still not located on the network, and the controller cannot pick it up. 
    I was an idiot. I didn't hold down the playbar buttons simultaneously when I was connecting. When searching for the play at device, I needed to press the + volume and mute at the same time to connect. Hopefully your problem is just as easy.
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    cuei
    Lyricist I
    Feb 13, 2014 2:27 PM UTC
    That did not work for me. The playbar is still not located on the network, and the controller cannot pick it up. 
    Thanks for replying so fast - I called Sonos support and my Playbar wouldn't even respond to a factory reset - they'll replace it. Thanks again.
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    Too Chow Wei
    Lyricist I
    Mar 6, 2014 1:54 PM UTC
    Hi, I have the same problem My bridge connects The play bar doesn't This is even when I have hooked it up with the router Pls advise Thanks
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      dahays61
      Lyricist I
      Apr 3, 2017 5:19 AM UTC
      Hi I have a problem with my bar the white light stays on and there's no chime when I reset it I can't get it to sync what can I do
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      Tyler M
      Tyler M
      Retired Sonos Staff
      Apr 12, 2017 7:53 PM UTC
      Hello dahays61,

      What does the PLAYBAR's light do when you reset it or press the buttons when you try to sync it?

      It will also be helpful to have you submit a diagnostic of your Sonos system and respond with the confirmation number.
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