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Gimletmadz
Contributor I
November 4, 2020
Answered

My Samsung remote don’t work with my Beam anymore

It suddenly stopped working just couple of days ago. Isn’t the latest version compatible?

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Mark P
Mark PAnswer
Retired Sonos Staff
November 5, 2020

Hi @Gimletmadz.

Welcome again, thank you for reaching back to Sonos Community and providing the diagnostic report.

We notice that the original remote your using was turn into an RF (Radio Frequency remote) and not IR (InfraRed remote).

To fix this you need to contact Samsung and ask them how to program the remote to IR again.

The previous update with Samsung might trigger your remote to back to its default setup.

Let us know if it works. If you need help with any other information, please be sure to let us know.

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9 replies

Smilja
Smilja
November 4, 2020

Remote’s battery low or empty?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Mark P
    Mark P
    Retired Sonos Staff
    November 4, 2020

    Hi @Gimletmadz.

    Welcome, thank you for reaching out to Sonos Community since you're remote is no longer working let me help you further.

    Have you already tried to set up the remote again?
    If you need help with any other information, please be sure to let us know.

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      GimletmadzAuthor
      Contributor I
      November 5, 2020

      Remote’s battery low or empty?

      Thanks for your answer. Yes, I’ve tried changing to new batteries. 

      GimletmadzAuthor
      Contributor I
      November 5, 2020

      Hi @Gimletmadz.

      Welcome, thank you for reaching out to Sonos Community since you're remote is no longer working let me help you further.

      Have you already tried to set up the remote again?
      If you need help with any other information, please be sure to let us know.

      Thank you! I have tried to set up the remote again several times. 

      the best guess I can think of is that my Beam has been automatic updated with new firmware that isn’t compatible with my Samsung remote.  

      Mark P
      Mark P
      Retired Sonos Staff
      November 5, 2020

      Hi @Gimletmadz.

      Welcome, thank you for reaching back to Sonos Community.

      Can you also try different remote any remote that is IR will do.

      Let me check your network and Sonos system also.

      Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

      If you need help with any other information, please be sure to let us know.

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      GimletmadzAuthor
      Contributor I
      November 5, 2020

      Hi @Gimletmadz.

      Welcome, thank you for reaching back to Sonos Community.

      Can you also try different remote any remote that is IR will do.

      Let me check your network and Sonos system also.

      Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

      If you need help with any other information, please be sure to let us know.

      Hi! I have now sent a diagnostic report. 1451102681

      I also tried another remote. A standard Samsung remote, and it worked. But still my default remote doesn’t  


       

       

      Mark P
      Mark PAnswer
      Retired Sonos Staff
      November 5, 2020

      Hi @Gimletmadz.

      Welcome again, thank you for reaching back to Sonos Community and providing the diagnostic report.

      We notice that the original remote your using was turn into an RF (Radio Frequency remote) and not IR (InfraRed remote).

      To fix this you need to contact Samsung and ask them how to program the remote to IR again.

      The previous update with Samsung might trigger your remote to back to its default setup.

      Let us know if it works. If you need help with any other information, please be sure to let us know.

      Help others find useful content by clicking the like button and selecting the best answer to your question
        GimletmadzAuthor
        Contributor I
        November 6, 2020

        Hi @Gimletmadz.

        Welcome again, thank you for reaching back to Sonos Community and providing the diagnostic report.

        We notice that the original remote your using was turn into an RF (Radio Frequency remote) and not IR (InfraRed remote).

        To fix this you need to contact Samsung and ask them how to program the remote to IR again.

        The previous update with Samsung might trigger your remote to back to its default setup.

        Let us know if it works. If you need help with any other information, please be sure to let us know.

        Thank you very much. I found a page on Google (in Swedish) that helped me program the remote back to IR https://support.sonos.com/s/article/3444?language=sv

          Mark P
          Mark P
          Retired Sonos Staff
          November 9, 2020

          Hi @Gimletmadz.

          Welcome, thank you for reaching back to Sonos Community.

          Glad it was fixed already.

          Chears.

          If you need help with any other information, please be sure to let us know.

           

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