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Avid Contributor III
May 6, 2020
Answered

Multichannel PCM on Arc

Are you really not supporting multichannel PCM on the newly announced Arc?

Why? It’s not a licensing issue this time.

It seems like there is always something missing with your home theater products.

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Ditte
DitteAnswer
November 10, 2020

Hi all,

We hear you. With a software update today, Arc now supports multi-channel LPCM, bringing new immersive sound experiences for gaming, Blu-ray discs, and more. To get support for multi-channel LPCM on Arc, download the latest Sonos S2 update from the app store and then update your system in the Sonos S2 app. After updating the app, go to Settings > System > System Updates > Check for Updates.

All the best,

Ditte

328 replies

Lyricist III
June 12, 2020

The LG C9 update is to address an AirPlay issue .. the default HDMI input format on that model of TV is ‘bitstream’. The firmware update is not going to change what is available with the firmware version v4.71.25 as far as I can ascertain?

- 04.80.03 :

“The device codec capability configuration (EDID) for the LPCM codec changed from 2 channels to 8 channels, so the 2019 models can Pass-Trough multi-channel PCM audio via eARC”

  • OFFICIAL CHANGE LOG: Apple AirPlay function improvement - (the rest of changes mentioned below are UNOFFICIAL, extracted from the firmware itself)

  • WebOS version updated to v4.8.0-52203

  • The device codec capability configuration for the EAC3 codec changed from 6 channels to 8 channels.

  • The list of CA certificates was updated.

  • Media server 8K video playback support added.

  • The max size of the saved EPG data was increased (size of the volume increased by 10MB).

  • Airplay application was added to the list of apps that are kept alive.

  • Built-In App-Updates:

WebOS Browser App (Chromium) updated (internal version didn't change).

LG Advertisement App updated.

  • Firmware updates of the following modules:

WIFI

Audio DSP

HDMI 2.1

Lyricist III
June 12, 2020

I'm in UK and webOS says 4.7.1-50018 with no update currently available. I'm looking forward to the fix

June 12, 2020

If you have a 2019 LG OLED (B9,C9,E9, W9) and use an Apple TV 4K then I strongly advise you to not update to the 04.80.03 update until Sonos update the Arc with LPCM 5.1 support. 

Because the TV after the 04.80.03 update supports LPCM 5.1 the Apple TV thinks (reads the TVs EDID) that it can now accept LPCM 5.1 so it sends LPCM 5.1 audio however because the Arc doesn't support it yet it then it only outputs 2 channels (Sonos app shows “Stereo 2.0” for all non Atmos content). Before the 04.80.03 update because TV didnt support LPCM 5.1 channels the Apple TV would just decode it to Dolby Digital 5.1 and everything worked well. 

I along with a lot of other users have update the TV and we are all having issues. The only way around it is now to change the setting on the Apple TV to “Change Format to Dolby Digital 5.1” however this turns off Dolby Atmos. 

This is only an issue with the Apple TV. I confirm everything is fine for the WebOS apps and other media devices. 

Really need LPCM support more than ever for the Arc now

Lyricist III
June 12, 2020

If that's in response to my comment, I don't use an apple TV, I'd just like to know the TV is updated and can handle lpcm. Then it's down to sonos to accept it. I have consoles that can output Atmos from disc and can use my pc to downconvert other formats for the time being. Obviously the reason I bought an Arc is for lossless multichannel audio though, so eagerly await and look forward to lpcm

June 12, 2020

If that's in response to my comment, I don't use an apple TV, I'd just like to know the TV is updated and can handle lpcm. Then it's down to sonos to accept it. I have consoles that can output Atmos from disc and can use my pc to downconvert other formats for the time being. Obviously the reason I bought an Arc is for lossless multichannel audio though, so eagerly await and look forward to lpcm

Was more of a general “warning” as someone noted above about the LPCM update to the 2019 LG OLEDs. 

Ken_Griffiths
June 12, 2020

I’m still not understanding the above suggesting people hold off on the firmware update, why can’t folk just quickly switch the Apple TV to output Dolby Digital 5.1 (when required)?… the ARC doesn’t support the LPCM codec yet anyway and the link above shows some ATV 4K Apps outputting Atmos in any event.

I didn’t see that as a good reason to not update the TV firmware.
 

In any event the TV itself has Netflix, Prime Movies, Disney+, Rakuten TV  Apps (built-in or available from LG store), which all support DD+ (Atmos) anyway.

June 12, 2020

Of course, you can just swap back and forth in the settings depending if its Atmos and non Atmos content but its just more the hassle. But its a personal preference I guess. 

However to flip your question around, what is the benefit to update the tv to LPCM support if its not supported by thh Arc yet? (unless of course you have another soundbar/receiver that support LPCM 5.1). 

Pre-update it all worked seamlessly, the update actually makes it less functional until the Arc is also updated.

Trending Lyricist I
June 12, 2020

If you have a 2019 LG OLED (B9,C9,E9, W9) and use an Apple TV 4K then I strongly advise you to not update to the 04.80.03 update until Sonos update the Arc with LPCM 5.1 support. 

Because the TV after the 04.80.03 update supports LPCM 5.1 the Apple TV thinks (reads the TVs EDID) that it can now accept LPCM 5.1 so it sends LPCM 5.1 audio however because the Arc doesn't support it yet it then it only outputs 2 channels (Sonos app shows “Stereo 2.0” for all non Atmos content). Before the 04.80.03 update because TV didnt support LPCM 5.1 channels the Apple TV would just decode it to Dolby Digital 5.1 and everything worked well. 

I along with a lot of other users have update the TV and we are all having issues. The only way around it is now to change the setting on the Apple TV to “Change Format to Dolby Digital 5.1” however this turns off Dolby Atmos. 

This is only an issue with the Apple TV. I confirm everything is fine for the WebOS apps and other media devices. 

Really need LPCM support more than ever for the Arc now

I think this unveils another problem with the TV firmware.  The TV should only be reporting that it supports multichannel PCM if the soundbar reports that it supports multichannel PCM.

I assume that the Arc is reporting to the TV what formats it supports.  The TV really should be relaying that to your source device.

This causes a similar problem with DTS and Blu-ray players.  The Arc tells the TV that it doesn’t support  DTS, but the TV tells the Blu-ray player that it does support it.

Most players only have a bitstream or decode (or stereo) option.  Bitstream is required for TrueHD Atmos, but DTS doesn’t work when set to bitstream.  Once Sonos adds multichannel PCM, you can use bitstream for Atmos and decode for DTS.  For now, DTS requires going all of the way back to stereo, which is really unfortunate.

I am thinking of trying a HD Fury DR HDMI 4K to fake out the EDID going to the player, but this shouldn’t be needed if the TV was accurately relaying the soundbar’s capabilities.

Edit:  I should add that the reason for the HD Fury would be to tell the player that DTS isn’t supported.  Most players when set to bitstream will decode to PCM if the EDID indicates that the audio format is unsupported.

This could also be used to indicate that only 2 channel PCM is supported to fix the Apple TV problem, but that would only be temporary because we know that Sonos will support multichannel PCM eventually.

Trending Lyricist I
June 16, 2020

When I play movie tracks that has Dolby Digital 5.1 content on Sonos Beam the Sonos app says Dolby Digital 5.1 however if I play the same movie tracks on ARC it says Dolby Multi-channel PCM 5.1. I am using Netflix/Amazon Prime/Disney app on the Samsung Q70T TV. Does anyone noticing this? If I play a movie with Atoms content, the ARC detects Dolby Atmos.

On Samsung Q70T TV - If I change HDMI-eARC Mode from Auto to Off, then I see the the Sonos receive Dolby Digital Plus 5.1 signal. For Dolby Atmos content, I am seeing Dolby Atmos (DD+). If I change HDMI-eARC Mode to Auto, then the content which has Dolby Digital 5.1 changes to Dolby Multi-Channel PCM 5.1 and for Dolby Atmos content, I am seeing Dolby Atmos.

The issue turning off the HDMI-eARC Mode is not allowing the pass-through of audio content format from other sources like Xbox one X. What ever content I play on Xbox the output is showing as Dolby Atmos (DD+).

Is this a bug in Sonos ARC?

I am not sure which format is better? Dolby Digital 5.1  or Dolby Multi-channel PCM 5.1 or Dolby Digital Plus  signal ?

Sonos Employee
June 16, 2020

When I play movie tracks that has Dolby Digital 5.1 content on Sonos Beam the Sonos app says Dolby Digital 5.1 however if I play the same movie tracks on ARC it says Dolby Multi-channel PCM 5.1. I am using Netflix/Amazon Prime/Disney app on the Samsung Q70T TV. Does anyone noticing this? If I play a movie with Atoms content, the ARC detects Dolby Atmos.

On Samsung Q70T TV - If I change HDMI-eARC Mode from Auto to Off, then I see the the Sonos receive Dolby Digital Plus 5.1 signal. For Dolby Atmos content, I am seeing Dolby Atmos (DD+). If I change HDMI-eARC Mode to Auto, then the content which has Dolby Digital 5.1 changes to Dolby Multi-Channel PCM 5.1 and for Dolby Atmos content, I am seeing Dolby Atmos.

The issue turning off the HDMI-eARC Mode is not allowing the pass-through of audio content format from other sources like Xbox one X. What ever content I play on Xbox the output is showing as Dolby Atmos (DD+).

Is this a bug in Sonos ARC?

I am not sure which format is better? Dolby Digital 5.1  or Dolby Multi-channel PCM 5.1 or Dolby Digital Plus  signal ?

Depending on the type of connection your TV negotiates (eARC or ARC) only certain formats are available to you. Dolby Multi-channel PCM (Dolby MAT) is only available over eARC so when you disable your TV’s eARC, you will be downgraded to DD+ or DD.

I work for Sonos but the views expressed here are my own.