Contributor II

Low Volume- Sonos Arc

88 replies
34169 views

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

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GuitarSuperstar

Lead Maestro

@Mb1987 Have you tried using the Sonos-supplied HDMI cable? Have you performed Trueplay tuning and adjusted the EQ settings in the Sonos app? Is Night Sound turned off?

"Receive with simplicity everything that happens to you." - Rashi

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Kprejean

Contributor I

Does anyone else have this problem with the Arc? The volume sounds so low even though I have disabled the night mode and turned on loudness. I have to push the speaker level up to 30 to hear anything

I don’t think it’s just Arc-related: I’ve noticed it on my Playbase, One’s and Play:5. As I say, I suspect it’s to resolve the “minimum volume is too loud at night” concerns that some owners have expressed.

Dear Sonos: Can you confirm whether this is the case, please?

Same here. After about three months of use, I need to increase volume to 75% just to get normal conversational level volume. Not cool.

Same here also. I was so excited about my Sonos surround system and it sounded wonderful. No i have to raise the volume to over 50% to hear when watching TV

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ChihaSeed

Contributor I

Just upgraded from the Beam + Sub to Arc + Sub on a Bravia X950H… yep… volume on the arc needs to be 50% higher than what it was on the Beam. I have the Beam in my gaming room, and it rarely goes above 30. Arc, on average is always at around 50+.

Weird…

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Bonkers48

Lyricist II

I’m assuming - but maybe someone from Sonos will confirm - this is so that the complaints that “the minimum volume was too low” can be marked as “resolved”.

Has it been resolved cause I’m not happy at all with my volume and I’ve spoken directly with Sonos and submitted diagnostics. I’m disgusted with the sound volume on the Arc especially on music services as my Play 5 GEN 1 is louder !!!!

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Bonkers48

Lyricist II

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

Disgusted with volume of the Arc - my Gen 1 Play 5 is louder - WTF??? Sort this out SONOS!!!

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Bonkers48

Lyricist II

Hi folks,

Thank you for reaching out to the Sonos community and letting us know about your concern. We really appreciate your patience while we are working through this. Our Sonos engineers are investigating this issue and working for a solution that works for users experiencing the same, but we don't have any timeframe to share. Let me share the following threads in the community for your reference:

https://en.community.sonos.com/home-theater-228993/arc-tv-sound-cuts-in-and-out-6842963
https://en.community.sonos.com/home-theater-228993/sonos-arc-samsung-q90t-sound-cutting-out-anyone-else-6843526?page=2&size=25

Make sure that your TV is up to date. eARC should always be enabled if possible to get the most out of the Sonos Arc. If your TV is having trouble when eARC is enabled and you're using streaming services, you can disable the eARC from the TV settings because the streaming audio will still be compressed and you'll still get Atmos and most probably we’re investigating it.
For 4k Bluray or any hard media plugged in directly to the TV and has Atmos, always enable eARC because eARC always looks for uncompressed audio. Here are helpful videos about it.

https://www.youtube.com/watch?v=nLlaGs2lhIw
https://www.youtube.com/watch?v=sbTD0hqJWQQ

We also recommend reaching out to your TV manufacturer for further assistance. Please let us know if you have any further questions or concerns, we'll be glad to assist you.

What about us who don’t have EArc on Tv but personally I’m disgusted with the sound volume when playing music through my tv & even more so Airplay, Apple Music - infact anything to be honest!!! I have Play 5 Gen 1 in my bedroom I play music & I have linked to my tv - it’s MUCH louder than the Arc and cost me a fraction of the price! I’ve submitted diagnostics and complained and still so disappointed as love my other speakers. PLEASE FIX THIS ASAP!!!

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Bonkers48

Lyricist II

@GuitarSuperstar I’ve tried different ports and cables and I tried 16 bit and the sound is still incredibly low compared to the built-in apps on LG CX, 4k blu-ray player, and Xbox. My guess is it has something to do with the CX and apple TV. I'm going to borrow my friend's 2020 Roku Ultra and see if I have the same issues. If I don’t I'll stick with Roku until the issue is solved.

Just so disappointed in the volume of the Arc

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rossco18uk

Contributor II

First post here and found this thread as I was searching for info on what we felt was a low volume issue with our new Sonos Arc.

We have several generation 1 Play 5’s but never took the plunge for the playbar or beam, however, a member of the family has the playbar and I’ve always been so impressed with the quality of the sound. Anyway finally took the plunge and went for the full surround system, arc, sub, and two play one’s. Music wise, it sounds great, but when watching Sky (we have Sky+HD) the sound volume drops dramatically and we have to increase the volume to near 70 and of course if we switch back to music it’s incredibly loud due to being at 70.

Considering the cost of the system, I’d be really disappointed if I should have gone for the playbar. I notice this thread has been running for a few months now and Sonos have stated they are aware of issues, but it has yet to be fixed.

I guess if it hasn’t been resolved soon, I might consider returning the arc and purchasing a playbar instead.

Airgetlam

I don’t have this issue, on either of the two Arcs I have in my home. As a result, I have to wonder if it isn’t a setup issue on the output of your TV, but without specifics, that’s merely a guess. Your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network, certainly much more so than any post here in a forum.

Bruce

N

Naekyr

Enthusiast II

I don’t have this issue, on either of the two Arcs I have in my home. As a result, I have to wonder if it isn’t a setup issue on the output of your TV, but without specifics, that’s merely a guess. Your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network, certainly much more so than any post here in a forum.

Same on both my Arc and Playbar. for watching TV or movies I’ve never had the sound above about 15% of max and most of the time its at 10% of max, for playing music the highest I’ve done was 40% of max and then I stopped going higher because the lights in my roof and my windows started rattling. If I ever get the balls to try 100% volume, my neighbours will think there is a earthquake

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