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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    sparkymark75
    Enthusiast I
    May 17, 2022

    Arc, Sub and 2xOnes with Apple TV 4K and LG C1.

     

    Having horrible issues with Apple TV losing the Sub and surrounds randomly.  I’ve simply disconnected the Apple TV from the TV and I’m just using the native apps on the TV without any issues at all.

    This has been going on for about 2/3 weeks now.  Not really acceptable by Sonos.  Why they don’t have a roll-back feature to previous iterations of their software is baffling.

    Have you tried with tvOS 15.5 (just came out today)?

    No, I haven’t. I unplugged my ATV a couple of weeks ago as I found the whole experience very frustrating.  I’ll fire up the ATV now and see if that works.  I rather suspect it’s a Sonos issue though.

    It’s not an Apple TV issue. I don’t even use an AppleTV and have the issue. In fact I pretty much only use the apps built in to my Samsung TV and have the issue with those.

      Simple Panda
      Enthusiast I
      May 17, 2022

      Just tested the 14.6.2 firmware update. Total sound loss while forwarding through a video on native Android TV YouTube app on Sony OLED. Sound came back on Arc soundbar automatically after a couple of minutes of silence. However, sub and surrounds were disconnected and remained disconnected.

      New Diagnostic submitted: 439619364

      I had to restart all of my speakers (hard power cycle) after 14.6.2. So far though, it seems stable. Switched inputs on my A80J a times (PS5, Apple TV 4K, onboard apps) and sound is stable and staying in sync.

      What prompted you power cycling all your speakers or did you do this just to be thorough? I’ve power cycled my Sonos Arc soundbar after the sound loss reoccurred after the update but have not done so for the sub or surrounds.

      Just quirks; similar problems to what you saw. Sound dropping out or crackling on my rears. My Roam and my Move also completely disappeared from my Sonos setup. Everything seems fine after a full hardware reboot. 

      Really seems like Sonos introduced some pretty untested changes to networking in the 14.6 firmware. I’m wondering if some code to support the new hardware they apparently have coming (Mini sub, etc) is what is causing all the problems here.

        JohnnyDo123
        Lyricist III
        May 17, 2022

        When you say power cycling, do you mean unplugging and replugging (or turning off power) each and every speaker that is part of the home theater system?  

        peterbault
        peterbault
        Enthusiast II
        May 17, 2022

        updating my system now. will report how it goes after a few hours of watching

          peterbault
          peterbault
          Enthusiast II
          May 17, 2022

          immediately after updating the issue occurred again. Will power cycle everything in case there’s a ghost in the network 

            peterbault
            peterbault
            Enthusiast II
            May 17, 2022

            at first glance it seems okay after power cycling everything but that’s how it was before too until it happened again. Will keep an eye on it and report back 

              arcosin
              Enthusiast II
              May 17, 2022

              at first glance it seems okay after power cycling everything but that’s how it was before too until it happened again. Will keep an eye on it and report back 

              Happened to me right now after a power cycle unfortunately..

                peterbault
                peterbault
                Enthusiast II
                May 17, 2022

                at first glance it seems okay after power cycling everything but that’s how it was before too until it happened again. Will keep an eye on it and report back 

                Happened to me right now after a power cycle unfortunately..

                Did you power cycle everything or just the Arc? 

                peterbault
                peterbault
                Enthusiast II
                May 17, 2022

                just occurred again even after a power cycle. Definitely not fixed 

                arcosin
                Enthusiast II
                May 17, 2022

                at first glance it seems okay after power cycling everything but that’s how it was before too until it happened again. Will keep an eye on it and report back 

                Happened to me right now after a power cycle unfortunately..

                Did you power cycle everything or just the Arc? 

                Everything. It took about an hour for it to happen. I switched from inputs many times and eventually it happened.

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