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topilouf
Contributor I
Apr 23, 2022 9:23 PM UTC

Lost surround and sub ( after update ?)

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    Brad Porter
    Enthusiast II
    Jun 15, 2022 5:06 PM UTC

    Thanks @skullc 

    @Bloodforge - what's yours?

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    Bloodforge
    Lyricist III
    Jun 15, 2022 5:12 PM UTC

    Thanks @skullc 

    @Bloodforge - what's yours?

    Tv control is off (I forgot to mention I turned this to off when I stopped using the appletv remote to turn the tv on)

    Volume is TV through ir

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    Brad Porter
    Enthusiast II
    Jun 15, 2022 5:17 PM UTC

    Hmmmm.  When I use the HDMI option (like Skullc, I find it very laggy so swapped to IR and it works perfectly. Wonder if that is a clue somehow?!?

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    Bloodforge
    Lyricist III
    Jun 15, 2022 5:22 PM UTC

    Yeah, I found it to be laggy as well, would take an extra second or so to actually respond after pressing the button, this also seems to have started with the 14.6 update(was instant before). I would also occasionally lose all volume control through hdmi control(ie. pressing the volume button on the appletv remote would do nothing). 

    IR is instant.

     

    (Edited with more info.)

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    peterbault
    peterbault
    Enthusiast II
    Jun 15, 2022 5:24 PM UTC

    I have found that I only now lose surrounds and sub if I use the AppleTV remote to initially turn on my tv and the AppleTV.  If I use the tv remote to turn the tv on, I have no issues.

    I am dead. my soul has left my body

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      skullc
      skullc
      Prodigy III
      Jun 15, 2022 5:27 PM UTC

      @Brad Porter not lagging for me

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      Network= livewire cpe pro 3 +eero 6 pro wireless
        Sensible_player
        Lyricist II
        Jun 15, 2022 5:28 PM UTC

        Hi, another affected user here. Happy I found this forum for consolation, but not happy that there's no official fix yet for the issues.

        Both my Sub and my Surround Speakers (2 Sonos One's) started acting up about a month ago (losing sound completely and getting delayed sound sometimes too). Tried already a few reboots, re-pairing both the sub and the surround speakers and even retuning with Trueplay, but the issue still persists.

        Hopefully Sonos can bring out a new firmware soon. 

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        peterbault
        peterbault
        Enthusiast II
        Jun 15, 2022 5:38 PM UTC

        going to try TV control off and only using my TV remote to turn on/off the TV and see how it goes

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        Sensible_player
        Lyricist II
        Jun 15, 2022 5:44 PM UTC

        going to try TV control off and only using my TV remote to turn on/off the TV and see how it goes

        I only use my TV remote for turning on my TV (Lg CX) and the issue is still present. 

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        beefybanana
        Trending Lyricist I
        Jun 15, 2022 5:45 PM UTC

        I’m still lurking also waiting for any news/fix for this.. I’ve got as far as a ‘level 3’ engineer with support after emailing the CEO and getting a response from Sonos on twitter, but I’ve been left hanging for about 2 weeks now with absolutely no response.

         

        I guess my question is, has anybody had any kind of conversation with any of the level 3 techs yet about this? From what I can tell, when going the support route, that seems to be the point where the line goes dead.

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