Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81294 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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Freddy45764

Enthusiast II

I still haven’t had a drop out since installing the sonos svc on my arc. As I’ve mentioned, I am not switching inputs, nor do I have anything connected to my TCL Roku tv other than the arc (and a cheap $20 hd antenna).

When the problems started occurring after the 14.6 update I wasn’t switching inputs either, but did have an ATV 4k connected to the tv - didn’t use it though. Still had daily drop outs and had to power cycle everything to get things back. Since disconnecting the ATV and installing the svc on the arc and cycling everything, it’s been flawless just using the Roku tv apps.

So, I would like to hook up my ATV again, and get a PS5, etc. But I guess Sonos has to figure this out first.

I can live with using the tv apps, but if no other devices can be connected without problems, then what is the point?

I was thinking a while back that at least one source had to be connected for this problem to manifest, even if you never use it. For me I’m almost completely stable with one external source but as soon as I connect a second, dropouts quickly follow. One of the reasons that lead me to believe just having a source connect is enough to bring this about is after a period of 5 days of stability, I plugged in a second source and within 5 minutes and without even switching to the new source, I got a dropout. It appeared that just having my system recognize the new source was enough. I’m still interested if anyone with literally no external devices and just using internal tv apps is experiencing this issue.

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Brad Porter

Enthusiast II

I was thinking a while back that at least one source had to be connected for this problem to manifest, even if you never use it. For me I’m almost completely stable with one external source but as soon as I connect a second, dropouts quickly follow. One of the reasons that lead me to believe just having a source connect is enough to bring this about is after a period of 5 days of stability, I plugged in a second source and within 5 minutes and without even switching to the new source, I got a dropout. It appeared that just having my system recognize the new source was enough. I’m still interested if anyone with literally no external devices and just using internal tv apps is experiencing this issue.

I am not so sure. I have only ever had one device (Apple TV) plugged into my Panosonic. And I have had huge issues up until the last 5 days. I do think that CEC is related tough, especially after Sonos Support said they could see a CEC error.

F

Freddy45764

Enthusiast II

I was thinking a while back that at least one source had to be connected for this problem to manifest, even if you never use it. For me I’m almost completely stable with one external source but as soon as I connect a second, dropouts quickly follow. One of the reasons that lead me to believe just having a source connect is enough to bring this about is after a period of 5 days of stability, I plugged in a second source and within 5 minutes and without even switching to the new source, I got a dropout. It appeared that just having my system recognize the new source was enough. I’m still interested if anyone with literally no external devices and just using internal tv apps is experiencing this issue.

I am not so sure. I have only ever had one device (Apple TV) plugged into my Panosonic. And I have had huge issues up until the last 5 days. I do think that CEC is related tough, especially after Sonos Support said they could see a CEC error.

Can you clarify your Apple TV use? Have you disconnected it and power cycled everything and still experience the issue with just TV Apps? I know many folks are having this issue with only one source device connected but I don’t recall anyone definitively saying they were getting it with none. Happy to be proven wrong though.

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Bloodforge

Lyricist III

I have found that I only now lose surrounds and sub if I use the AppleTV remote to initially turn on my tv and the AppleTV. If I use the tv remote to turn the tv on, I have no issues.

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Brad Porter

Enthusiast II

Can you clarify your Apple TV use? Have you disconnected it and power cycled everything and still experience the issue with just TV Apps? I know many folks are having this issue with only one source device connected but I don’t recall anyone definitively saying they were getting it with none. Happy to be proven wrong though.

Yeah, that's a good point. Apart from when I was in ‘full test mode’ I don't usually use the native apps on my Panosonic. i.e. I have only used the AppleTV (on AppleTV box) for the last 5 days. I did forgot to mention in my email post above that I also factory reset my AppleTV.

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Brad Porter

Enthusiast II

I have found that I only now lose surrounds and sub if I use the AppleTV remote to initially turn on my tv and the AppleTV. If I use the tv remote to turn the tv on, I have no issues.

You are joking?! That's insane.

OK, can you expand and explain more on how you discovered this and your testing results @Bloodforge ?

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Bloodforge

Lyricist III

I have found that I only now lose surrounds and sub if I use the AppleTV remote to initially turn on my tv and the AppleTV. If I use the tv remote to turn the tv on, I have no issues.

You are joking?! That's insane.

OK, can you expand and explain more on how you discovered this and your testing results @Bloodforge ?

My only testing is using the appletv remote to turn everything on(ie. pressing a button on appletv remote would turn the appletv on and my tv on as well). When I do this my surrounds and subs do not work. I noticed it last week and stopped doing it and have had zero issues when using the tv remote to turn on the tv and then the appletv remote to turn the appletv on.

TV is an LG C1.

skullc

Prodigy III

@Brad Porter for further information I use my system the same way with the apple remote

I have never had this problem my tv is LG B8

Main difference is no earc just arc, so in your previous posts you mentioned it seems like a cec problem I agree but in conjunction with earc it would seem

Network= livewire cpe pro 3 +eero 6 pro wireless