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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81294 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    just out of curiosity I’ve changed my routers 5ghz channel to 40 and I’ve confirmed my living room system has moved it’s ad hoc network channel to 48. I’ll stick with this and monitor 

    Brad Porter
    Enthusiast II
    June 11, 2022

    OK @peterbault - you are correct. My system is fully working and below shows the ARC and the RS (see below). So we probably need to all keep tracking the before/after for the sound drops.

     

    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    Yes I’m interested to see if the HT channels match after a breakage 

    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    if this ends up coming down to changing my routers 5ghz channel I’m going off the grid and moving to the woods 

    Brad Porter
    Enthusiast II
    June 11, 2022

    Hang on, why is my ARC showing:

    Mode: INFRA (sonosnet)

    And my other speakers in my HT setup showing:

    Mode: INFRA (satellite)

    From a post by @ratty on another thread, he explained that INFRA was standard wireless. So why when I have a Boost and SonosNet is the HT showing as INFRA?

    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    Channel breakage on the 5ghz ad hoc network but still connected via 2.4ghz on the operating channel would explain why the speakers still appear connected any the app after breaking 

      kuwarrulz_11
      Enthusiast II
      June 11, 2022

      Like @peterbault, I’ve also *fingers crossed* haven’t really had any issues since installing the Sonos Voice Control.  It’s been fairly stable since installing 14.8, to be honest.  I think I had maybe one or two dropouts after 14.8 (and a lot during 14.6), but it’s all been good since.  

      Since enabling SVC, I started experiencing lagging and have just removed it again. Don’t know what the solution to the problem is.

      peterbault
      peterbault
      Enthusiast II
      June 11, 2022

      my office setup is using 5ghz channel 5825 (165) hmm 

      Brad Porter
      Enthusiast II
      June 11, 2022

      my office setup is using 5ghz channel 5825 (165) hmm 

      Why do you think that is a problem @peterbault?

      Also, is your systems showing your HT rears and subs as being in which one of the below? (When you compare your two systems)

      Mode: INFRA (sonosnet)
      Mode: INFRA (satellite)
      peterbault
      peterbault
      Enthusiast II
      June 11, 2022

      I just experienced the issue for the first time on my office setup with my LG CX. I checked and the channels did change but they match between the arc and other speakers 

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