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Ericwhatever
Trending Lyricist I
November 27, 2020
Answered

LG magic remote Playbar mute

Hi all. Followed the other instructions and threads to get the magic remote working with my optically connected playbar. It works for the volume switches but not the mute button. 
 

any ideas?

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MLFAnswer
Contributor I
December 8, 2020

I have just downloaded a new software update from LG and selecting Sonos in the LG menu works perfectly both volume and mute with the 2020 LG magic remote!

Thanks.

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7 replies

Mark P
Mark P
Retired Sonos Staff
November 28, 2020

Hi @Ericwhatever.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

If you’re still not able to control your home theater speaker fully with the LG Magic Remote, try disabling SIMPLINK for the Optical connection under Settings > Sound > Sound Out.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

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MLF
Contributor I
November 29, 2020

Hi, it does not work, I have a 2020 LG magic remote and a playbar. The volume works but not the mute. The simplink is disabled.

It is stranged because with an old LG magic remote from 2018 both volume and mutes work without problem. The issue is that with my new TV the magic remote from 2018 does not work properly so I have to use the new magic remote from 2020 and the mute does not work with Sonos playbar.

I do not know what to do.

Thanks.

rtbwolf
Lyricist I
November 29, 2020

I have the same issue.  Playbar does not recognize IR mute command if you select Sonos or Philips.  It's as though the remote is not sending the mute Command.   

MLF
Contributor I
December 2, 2020

Hi, any news from Sonos staff?

MLFAnswer
Contributor I
December 8, 2020

I have just downloaded a new software update from LG and selecting Sonos in the LG menu works perfectly both volume and mute with the 2020 LG magic remote!

Thanks.

    EricwhateverAuthor
    Trending Lyricist I
    January 12, 2021

    yeah, upon LG update my mute button magically works

    Mark P
    Mark P
    Retired Sonos Staff
    January 28, 2021

    Hi @Ericwhatever.

    Thank you for reaching out to Sonos Community.

    Glad it works after the update, normally if the tv software and the Sonos system are not updated the user most likely encounter a problem.

    If you need help with any other information, please be sure to let us know.

     

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