Let's get this settled ... Who's happy with their Arc?

If you are unhappy return it or buy the sub cause it seems most (all?) happy arc owners also have the sub (which is expensive but is a solid product)

I’m certainly happy with both Arcs I purchased. 

But who cares that mine are working without issue? It certainly seems as there are those who are still having issues. I don’t know if that’s a local issue, a software issue, or a hardware issue, but it’s no less a valid concern just because mine are working perfectly.

It’s not a democratic issue, we can’t ‘vote’ to make the issues go away. Those who are experiencing issues will need to continue to work with Sonos to dtermine where their particular issues are, and get them resolved in some satisfactory manner. 

@Bumper  I have the sub 3.0 coupled with Arc.  Movies and TV are where the Arc shines.  Music is where it fails.  The Sub simply masks or augments some of the Arc’s issues.

I’m hesitant to return as I’ve been a happy Sonos customer for some time and would like to think that they’re going to somehow fix the problem that what looks like majority of Arc owners are experiencing.

I see comments from owners mentioned they love their Arc and I’ve also watched every single 5-star review, which leads me to hope I have a defective unit.

Unfortunately, Covid has made it impossible to head in to Best Buy or any local Theatre shop to audition the Arc and how it is supposed to sound.  None of the places I’ve trekked to have one for display.

@Airgetlam Amazing!  So good to hear you’ve got 2 and you’re happy with both of them.  Are both Arc’s coupled with a sub or standalone?  Also curious, are you happy with music performance on both or you mostly use them for TV & movies??

I’m good with mine

Happy with mine as part of a surround set up with a sub and two ones. Good for music although must admit not played at loud volumes. Issues on eArc connectivity which are being addressed and well documented here. I'm sure more tweaking will happen via future updates, so yes happy.

I wrote up a lengthy post with my thoughts on my Arc / Sub 3 / One SLs over on Reddit if you want a deep dive into my experience with it: 

https://www.reddit.com/r/sonos/comments/he1lv9/arc_one_sl_sub_review_from_firsttime_sonos_owner/

The short version is that, despite a few relatively minor issues, I’m really very happy with my Arc system and have been enjoying the heck out of it. 

I am happy with my Arc purchase. I had metallic sound initially, however trueplaying with the iPhone 7 fixed the issue for me. I have it setup with a sub and two one SL’s in surround. For my setup in an apartment, I am really happy with the TV and movies with it. At night, I can watch my content at a volume level of 15-20. For stereo setup, I have put my surrounds in “Full Mode” and have boosted them to +3. I am really happy with that arrangement and gives me a good sound separation. I had the Bose soundtouch 300 before and I think I did the right thing to move from Bose to Arc. I keep reading the forums, people definitely have some issues .There is a scope of improvements to the DSP which Sonos has to work on, I believe they would keep working to improve it with feedback from listeners. Honestly I have never gone about volume level 60 and wont be able to go beyond that in my apartment setting. However if there are issues beyond that level, those definitely needs to be addressed by Sonos.

I received arc and OneSLs ahead of the sub.  It was so so.  Once I received sub, it was a game changer.  I do agree with above poster, it shines on movies; particularly DA.  Regular everyday TV watching is good.  Music is much better with sub than without, but still struggles a bit and seems like it needs tweaked quite a bit on some songs.  Some songs can be cranked 70% volume and sound really good.  The next song might only sound good at 25%.  I think some software/firmware adjusts can fix this in time.

to me it really depends on why purchased?  If you you wanted the cranking system for music, you bought the wrong system, return it.  If you want great sounding movies, it’s great.  
 

Have you considered the Amp? Get some good passive speakers and third party sub, some Sonos lamps or SLs. Will be amazing for movies and music. Just an

option since you don't seem to be happy with the ARC.