Trending Lyricist I

Issues with getting SURROUND SOUND TO PLAY DOLBY ATMOS. I keeping getting PCM 2.0

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I currently have a surround set up with the Sonos Arc and two SL ones and gen. 3 subwoofer. When I’m playing a movie with Dolby Atmos it is not showing in the sonos app that its coming through as Dolby Atmos. Instead it is showing pcm 2.0.. I have my system playing through a Samsung QLED Tv model Q80 . This is driving me nuts!!! Any suggestions would ge appreciated!

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GuitarSuperstar

Lead Maestro

What specific content have you tested and from what apps? Are you using the TV’s native apps or an external media device? Can you post photos of the TV’s current audio settings?

"Receive with simplicity everything that happens to you." - Rashi

buzz

Grand Maestro

On some services Atmos is only available when using the most premium service tier.

Airgetlam

And with very limited content, as well.

Bruce

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GDUBS1906Author

Trending Lyricist I

The content I’ve been trying is Disney + , Netflix , amazon prime.

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GDUBS1906Author

Trending Lyricist I

I will post some pics of my sound settings on my tv.

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GDUBS1906Author

Trending Lyricist I

Here are pics of my settings and options in my sound menu on the TV .

buzz

Grand Maestro

I’m not familiar with this specific TV. Many TV’s need eARC enabled before high bandwidth audio (Atmos and others) will be sent.

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GDUBS1906Author

Trending Lyricist I

I’ve tried enabling eArc on my Samsung Q80 (Qled) but ot still does not transmit Dolby Atmos. They recommend that you turn off the eArc which makes no sense to me.