On occasion while watching cable television, an intermittent loud thump occurs. I cannot tell if it is coming just from the Sub, the play:1s or the playbar or all at the same time. It does not happen continuously or everyday. I have updated the app and what I believe to be the firmware. Optical cable would be the next step outside of speaker replacement. Thoughts? Advice?
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Might it be the neighbours? (Notsarcasm)
Not the neighbors. The actual sound interrupts when the thump sound occurs.
That's odd. The next time it happens, I'd submit a system diagnostic within 10 minutes, and call in to Sonos to discuss it.
Good info! Thanks!
Same problem here.
I'd still recommend the process I suggested in my last post.
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