Contributor I

Intermittent audio from Sonos Arc to Samsung QE65Q95T

91 replies
9091 views

Setup Sonos Arc with One SL and Sub Gen3 on my Samsung TV. Synced up perfectly with HDMI ARC connection and all working great. However for some reason occasionally after shutting down TV for the night, the next day the audio comes on and then stops for a second or so before starting again. This repeated continuously, unless I disconnect and reconnect the HDMI connection or reboot the Sonos ARC. rebooting the TV has no impact, so the problem looks like the ARC. Interestingly if I go to the Sonos Source I don't get any signal from the Sonos when the issue is present? However when it's all working properly, I get signal okay and see the Sonos curved lines screen.

Diagnostics have been submitted on I'd 1258411113

Any help appreciated

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Krishma M

Retired Sonos Staff

Hi folks. Here's an update for all users using Samsung 2020 QLED (LS03T) Range in the US.
Samsung released a firmware update version 1402.1 that may assist in mitigating the issue.
Currently, the update appears to only be available for US models and via a manual USB update.
Reach out to Samsung for further assistance and hope this helps.
We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

jamesrdav77

Lyricist I

Arc and Q80T here. Same issues for 3 and a half months now. I get sound dropping out so frequently that I am better off unplugging the Arc and running sound through the TV. At the moment, the Arc has been a complete waste of money. Is there any update on a solution? I am in Australia. Thanks.

D

Dr-MG-Midget

Lyricist III

Same issue here, the sound cuts out every few days and we have to reboot the ARC to get sound working again with the Samsung frame 2020. From this thread it looks like it’s been a problem for months. Sonos, please fix the problem. Also in Australia.

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psychoPETE

Lyricist I

Many people seem to have similar problems with the sound. Just bought a new Samsung QE55Q95T and Sonos surround system (Arc, sub and a pair of SL One. The problem mainly occurs after streaming music using Spotify. Then when I go back to watch TV the sound problem occurs, and the sound is intermitting. The ONLY way to fix this so fare is turning of power completely. Not enough to just switch of TV. Happens every other day. I have called support many times now in Denmark and they are just out of this world and no help at all. But yes, I am very disappointed when paying premium price for a system like this.

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Dr-MG-Midget

Lyricist III

They don’t seem to be doing much about this. Seen a few people complain about it for months and also people reporting the same issues with other makes and models of TV.

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NicholasC

Lyricist III

It’s still not fix and I have to restart my arc 2-3 times a day by flicking the power switch. Annoying to the max.

M

Michdiba

Lyricist I

Guys, same issue here (Chile). I really need a solution.

M

MDudok

Lyricist I

I’ve got exactly the same.

Samsung QE55Q90R, connected to an Arc.

For about a week everything is fine and then the audio gets interrupted every few seconds for about a second. I’ve to take out the HDMI cable and put it back in. Seems to me that Sonos has to figure this out.
And if they’re pointing at Samsung, then go there for answers. A lot of people payed a lot for these systems and don’t get feedback.

I hope it can be solved soon.

Stay healthy!