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TimCooper
Contributor I
June 18, 2020

Intermittent audio from Sonos Arc to Samsung QE65Q95T

Setup Sonos Arc with One SL and Sub Gen3 on my Samsung TV. Synced up perfectly with HDMI ARC connection and all working great. However for some reason occasionally after shutting down TV for the night, the next day the audio comes on and then stops for a second or so before starting again. This repeated continuously, unless I disconnect and reconnect the HDMI connection or reboot the Sonos ARC. rebooting the TV has no impact, so the problem looks like the ARC. Interestingly if I go to the Sonos Source I don't get any signal from the Sonos when the issue is present? However when it's all working properly, I get signal okay and see the Sonos curved lines screen. 

Diagnostics have been submitted on I'd 1258411113

 

Any help appreciated

 

 

 

 

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    91 replies

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    Jean C.
    Jean C.
    Retired Sonos Staff
    July 27, 2020

    Hello @rrgn,

    I’m glad to hear it!

    I can’t recommend one brand over the other. It may be best to read through the forums to see who has the least number of compatibility issues?

    eARC, not unlike HDMI/ARC, has a lot of variation in performance and implementation between manufacturers and we cannot account for all possible variables at this stage.

     

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Catalin
    Lyricist I
    August 24, 2020

    Same error with Sonos ARC and Samsung The Frame (2020). Report submitted. (955291383)

      nachoparty
      Lyricist II
      August 25, 2020

      So glad I found this thread so I can follow for updates! Samsung Q90T + Arc that mutes/unmutes every two minutes by itself, regardless of input. 

       

      My job is QA’ing pre-release hardware so I’m no dummy when it comes to troubleshooting but this is really frustrating. Even after contacting CS I was told that my diagnostic reports showed nothing unusual and they suggested that someone else in the house with a second remote might be doing it… what? I asked how to use my Arc if it shows as normal and they had no solutions and told me just to contact them again when it happens.  –_–

       

      Second major issue I’ve had. Love the Arc but it’s surprisingly buggy and not quite fully baked.

        Airgetlam
        Airgetlam
        August 25, 2020

        Seems hard to believe it’s an Arc issue, since it’s working fine for so many other TVs. 

        Bruce
        Catalin
        Lyricist I
        August 25, 2020

        And...again: 3 seconds sound 1 second silence.  I need to unplug and plug it back again to restore the sound.Sent another diagnostic log (191327650)

          nachoparty
          Lyricist II
          August 31, 2020

          I hooked up my Arc to a Sony 950h and within a day it happened again. So I can confirm that it happens on both Sony and Samsung devices. Which again, points toward it being a Sonos problem. 

          NicholasC
          Lyricist III
          September 4, 2020

          Intermittent sounds keep happening. I have to unplug and replug the power cable of my Arc often to reset it - like 3 times a week. I’m seriously annoyed because I can’t expect my non-techie family members and kids to do that. It has been months!

          Samsung Q95T and Arc.

            dt_13
            Contributor I
            September 16, 2020

            Same problem just started with my Sonos Arc / Samsung Q80T, both purchased just one month ago.  Using Humax Freesat tv box, but problem also occurs on Netflix on the TV.  Disabled eArc etc as recommended above, but no effect.  The only solution seems to be to turn off the power to Sonos and reboot.  Not a satisfactory solution.

            Dr-MG-Midget
            Lyricist III
            October 7, 2020

            Same issue with Sonos ARC and Samsung The Frame (2020). Sound is intermittent a few times per week and rebooking the ARC fixes it. It’s not the TV as I have tried both rebooting the tv and rebooting the ARC separately. Pity as I have been a Sonos fan for years and disappointing that this just doesn’t work with a major brand tv which has a specific HDMI port for the ARC!

              ianzabel
              Lyricist III
              October 8, 2020

              I’m now experiencing the sound cut-out issue. Every second, the sound from the Sonos cuts out for half a second or so. :( If I unplug the power from the Arc, it fixes the issue for an hour, or up to 12 hours; then the sound cut-out issue comes back.

               

              Sonos Arc – Latest Sonos firmware

              Samsung Frame 55 2020 – version 1402

              HDMI-eARC Mode: Auto

              Dolby Atmos Compatibility: On

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