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Contributor I
May 3, 2014 8:40 PM UTC

High pitch playbar noise

Hi there, just installed my new playbar. When not emitting music / sound (so when it is powered on but idle) the playbar is emitting a high pitch noise. It's just about audible - but as it is so high in pitch it is very annoying and means I have to turn the power off. What can I do.
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    142 replies

    Airgetlam
    Nov 30, 2016 10:16 PM UTC
    Thomasl72,

    Have you done what MaxP posted above, i.e posted a diagnostic? Once you do that, and they look at that, you're much more likely to get a message like his "contact our customer care team" post regarding a replacement, if it's needed. But it's possible that it's not, depending on what data is in the diagnostic.
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    Bruce
    Lyricist II
    Dec 1, 2016 7:30 AM UTC
    I have the same problem.Mine is 3 years old. it has not been powered on for 2 months due to house restoration. Now when I start all SONOS stuff my playbar has this noise described above.
    Anything that helped?

    I have tried to move it, removed the spdif.
    Here is my diagnostics: 6810035
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    Max P
    Sonos Employee
    Dec 1, 2016 10:14 AM UTC
    I have the same problem.Mine is 3 years old. it has not been powered on for 2 months due to house restoration. Now when I start all SONOS stuff my playbar has this noise described above.
    Anything that helped?

    I have tried to move it, removed the spdif.
    Here is my diagnostics: 6810035


    Hi, I have reviewed your diagnostic. Can you unpair the PLAY:3s from the PLAYBAR and try again. Let us know if you still hear the noise.
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    Lyricist II
    Dec 1, 2016 2:27 PM UTC
    I have the same problem.Mine is 3 years old. it has not been powered on for 2 months due to house restoration. Now when I start all SONOS stuff my playbar has this noise described above.
    Anything that helped?

    I have tried to move it, removed the spdif.
    Here is my diagnostics: 6810035


    Hi, I have reviewed your diagnostic. Can you unpair the PLAY:3s from the PLAYBAR and try again. Let us know if you still hear the noise.


    Hi, I actually did a unpair before I sent the diagnostics. But to be sure I have done a factory reset of the playbar and sent a new diag 6811085.
    Still the same noise
    Thanks Thomas
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    Lyricist II
    Dec 6, 2016 9:00 AM UTC
    Hi,
    Have you had the time to look at My latest diag? 6811085
    Still the same problem.
    Regards
    Thomas
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    Tom B
    Retired Sonos Staff
    Dec 6, 2016 1:50 PM UTC
    Hi thomasl72, thanks for sending us that diagnostic. I've set up a support ticket on our system, reference 161206-001485. I've emailed you on the address you signed up to the forums with. We'll need to get a bit more information from you to get this sorted out. Please reply to my email and post here if you do not receive it.
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    Nick Russell
    Trending Lyricist I
    Dec 26, 2016 9:10 PM UTC
    Hello. I'm having the same issue. Quiet high pitched squeal emitting from the left side of my Playbar. I'm in Adelaide Australia. My diagnostic code is 6922963.

    I'm absolutely loving my Sonos rig and my entire house is now full of them, hoping I can get the Playbar to operate at the same high standard as the rest of the gear.
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    Lyricist I
    Jan 5, 2017 8:39 AM UTC
    I installed my playbar 7 months ago - and did not use it for 2 months (at my scond home) now it make this high picth playbar noise - really irritaitng. and goign to return the play bar if no solution. diagnostic 6964199
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    Tom B
    Retired Sonos Staff
    Jan 5, 2017 9:05 AM UTC
    Hello. I'm having the same issue. Quiet high pitched squeal emitting from the left side of my Playbar. I'm in Adelaide Australia. My diagnostic code is 6922963.

    I'm absolutely loving my Sonos rig and my entire house is now full of them, hoping I can get the Playbar to operate at the same high standard as the rest of the gear.


    Hi Nick, I've made a support case for you in our ticketing system to allow us to get this sorted out for you. You have the case reference 170105-000587. I made this with the email address associated with your Sonos community account. You'll have an email from myself at that address, just reply to it with the information we need.

    I installed my playbar 7 months ago - and did not use it for 2 months (at my scond home) now it make this high picth playbar noise - really irritaitng. and goign to return the play bar if no solution. diagnostic 6964199

    Hey janjensen, I've done the same thing for you. Your case reference is 170105-000591. Again, just send me a reply to the email.
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    Lyricist I
    Jan 14, 2017 10:40 AM UTC
    Just got back home from overseas and guess what sound I hear?

    Very disappointed after such a short period of ownership.

    The squealing alien noise seems to change pitch from time to time. Cutting power to he play bar stops the noise, and moving the play bar to another room away from other devices doesn't help.

    Diagnostic 6998028.
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