High pitch playbar noise

cheers Stuart, ill do just that. replacement and peace of mind sounds like the best option to me...

HI.

I've just set up a playbar after having two Play 1's for 1 year. As soon as I plugged it in I was able to hear the high pitched noise from the power supply, it really is unbearable. Really disappointed as I had debated buying the player since I got the the play 1's (which I have been very impressed with). If i had noticed these threads I probably wouldn't have taken the plunge on the playbar as it seems such a common issue.

Anyway, I raised the issue with support, who were very helpful so far, so hopefully this gets resolved soon.

Diagnostic: 5194812

HI.

I've just set up a playbar after having two Play 1's for 1 year. As soon as I plugged it in I was able to hear the high pitched noise from the power supply, it really is unbearable. Really disappointed as I had debated buying the player since I got the the play 1's (which I have been very impressed with). If i had noticed these threads I probably wouldn't have taken the plunge on the playbar as it seems such a common issue.

Anyway, I raised the issue with support, who were very helpful so far, so hopefully this gets resolved soon.

Diagnostic: 5194812

If you've already got a ticket started with the team they'll have you sorted out soon enough. Likely it's a problem with the unit and they'll help you get it replaced.

Well I did say watch this space ... (just didn't expect to leaving you staring for so long).

Anyway, my retailer turned up with replacement PlayBar and my new Play 1's on the day requested. Plugged everything in went through the various set up procedures and since that moment I've not had a single or solitary whistle.

To make things even better I attended a Sonos Play 5 pre-relaese demonstration event at my local retailer a week or so after the purchase of my Playbar and one lucky attendee would win a Play 1, sure enough lucky person was me. One Play 1 in the kitchen is good, so would be better so I went out and got it's pair.

Since then I have been blissfully happy with the performance of all my units and would happily recommend Sonos to anyone.

My Playbar had this noise immediately after plugging it in for the first time. I was a bit disappointed but took it straight back to the retailers and got a new one the same day - problem solved. Now I'm a happy bunny!

Hi there. I have just set up my new Sonos playbar, sub and x2 play 1s. I'm getting the same high pitch frequency noise as everyone else here. I go to run diagnostics but it ask for someone from Sonos to request them before I do so. Will running the diagnostics actually solve the issue or am I likely to need to return it back to John Lewis?
Thanks. Nick.

I see someone has attached their diagnostic to their message. So here's mine - 5505712. Hopefully this'll speed things up a bit.
Nick.

I see someone has attached their diagnostic to their message. So here's mine - 5505712. Hopefully this'll speed things up a bit.
Nick.
Hi Nick, I have reviewed your diagnostic. The best would be to contact our customer care team by phone. Let us know how it goes.

hi all,
just to say that i bought my sound bar about 2 years ago, i move recently to another country and high pitch noise started on the playbar.
i reported it last week and i will receive my unit this Monday. and it took that time because DHL have been messing things up, if not for them (or let say a more effective service from them) i would have received the unit this week.
i am posting just to praise sono support on this one, they were very quick to respond and send me the replacement procedure.
thank you sonos! 🆒

I have the same problem.Mine is 3 years old. it has not been powered on for 2 months due to house restoration. Now when I start all SONOS stuff my playbar has this noise described above.
Anything that helped?