Hi Pamalot, the Playbar reads IR for the volume controls, so you'll need to see if your Roku remote is capable of sending volume signals over IR. If you have a model number or other details about the remote, we can check it out here.



There's a thread here with a similar question, it may be for the same version of Roku.

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Hi,



I searched many blogs to fix Roku issues. using this guidance I fixed my Roku issues. And I also referred this blog

https://bit.ly/2VfDvI7



> Remove the batteries from the remote.

> Look carefully into the battery compartment of the remote and locate the purple button shown circled in red, below:

> Unplug the power from the Roku.

> Wait for 5 seconds.

> Connect the power back to the Roku.

> Wait for the Roku banner to bounce around on the screen.

> Put the batteries back in the remote.

> Press and hold the purple button in the battery compartment of the remote for 5 seconds.

> Wait for the Roku to finish booting up.



Now you should be good to go.

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Fascinating. Would be nice to know exactly what pressing the purple button actually does.

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If you’re still having issues, this link from Sonos Support should help to clarify: https://support.sonos.com/s/article/3402?language=en_US

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