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bonerp1
Avid Contributor II
January 5, 2019
Answered

Broken Playbar optical port

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance
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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    January 7, 2019
    I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
    Can these be replaced easily or is it part of a board?
    I really don't expect such poor component from a high priced product.
    Thanks in advance

    Hi there,

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    18 replies

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    cpking
    Trending Lyricist I
    September 16, 2020

    Can't you glue an optical cable extension into the Playbar then if if you ever need to disconnect it you do it at the other end?.

     

    I always take my cable out at the TV end having read problems like this.

    I suppose that’s one solution, but when you spend this kind of money on a piece of electronics, it’s a bit disconcerting to go that route.

      danger
      Contributor I
      December 5, 2020

      i hope I’m not in this bucket but I think that I am….If I can get the red light from one end when the cable is plugged into the tv and no red light when one end is plugged in the playbar, does this mean the port is bad? I’m about to try a new cable but think I’m probably throwing away $10 on top of this POS

      After 2 strenuous years on playing audio from my TV, it literally broke sitting on a shelf completely undisturbed

        Keithmac
        Virtuoso
        December 5, 2020

        Can't you glue an optical cable extension into the Playbar then if if you ever need to disconnect it you do it at the other end?.

         

        I always take my cable out at the TV end having read problems like this.

        I suppose that’s one solution, but when you spend this kind of money on a piece of electronics, it’s a bit disconcerting to go that route.

        I agree entirely, they're not cheap!. Just an idea instead of shelling out $500.

         

        Louis111
        Lyricist I
        February 7, 2021

        Just watched this and reached out to him

         

         

        Ken_Griffiths
        Ken_Griffiths
        February 7, 2021

        A bit of blu-tack might perhaps hold the adapter in place - that would likely have been the first thing I would have attempted.

        Louis111
        Lyricist I
        February 7, 2021

        I plan on repairing the input first than possibly  epoxy the short adapter in place. I’ve replaced the PlayBar with the Arc and the plan is to give the PlayBar to a family member… so I’d like it fixed.

          Beccy18
          Lyricist I
          February 8, 2021

          This has also happened to my PlayBar after a power cut seemed to mess up the Sonos system set up, I did a restart on all my products. The PlayBar then wasn’t being picked up by the TV and it told me to check the optical cable-I pulled it out and then when I went to re-insert it it now just falls out.

           

          Will try the blue tack option tonight but am worried I cannot get the TV to pick up the signal by holding the cable in place. Failing that have found a chap in Teeside who seems to offer a repair for £120 (plus the costs of shipping it there and back which are bound to be extortionate given the size and weight of the product.

           

          Feeling a little over-invested in Sonos as one of my 6 year old Play Ones gave up the ghost last year and I was offered the 30% discount for a new one (older model). The PlayBar is set up with surrounds so fairly useless to me as a standalone music player.

          jlouderb
          Avid Contributor I
          May 11, 2021

          I now have exactly the same problem.  SUCKS.

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