Broken Playbar optical port

18 replies
7185 views

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance

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Jeff SAnswer

Retired Sonos Staff

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance

Hi there,

In this case it would be best to reach out to our phone team. Please give us a call, you can find our phone number and hours here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff SAnswer

Retired Sonos Staff

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance

Hi there,

In this case it would be best to reach out to our phone team. Please give us a call, you can find our phone number and hours here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

B

bonerp1Author

Avid Contributor II

OK so sonos have just responded. £489 for an out of warranty unit!

This playbar has probably been unplugged 3 times in its life, and yet such a small and clearly poor quality component has failed. Sonos don't have any repair service and want another £489 to replace it.

Sorry for such a high end speaker, this isn't good enough. I've got a multitude of Sonos components. Sadly I wish I now hadn't bothered. This takes the micky.

B

benscan

Lyricist I

This seems to be a common flaw. Exactly the same thing has happened to my otherwise perfect unit. I’ve resorted to using a sausage roll shape piece of blu-tac around the optical cable that leads into the playbar and sticking it in place. Takes a while to find the sweet spot but once it’s in place it works fine.
Until my cleaning lady knocks it out... 😠

R

Richmorr

Trending Lyricist I

I had the same issue , then audio started cutting out thinking it was a loose optical cable..... 3 days later the speakers in the playbar went “POP” 😠. Bought a beam but it’s not as good 🙂

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Brian CPA

Lyricist II

I have the same issue. Alerted their customer service department. Their solution was for me to send my unit back in exchange for a refurbished unit plus $200. Of course I chose not to buy another person’s problematic unit so I balked. Extremely poor customer service. I have 12 Sonos products- will never buy another. Wish I would have known about their dismissive attitude and invested in Heos.

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goeddemc

Lyricist I

My playbar was only 5 years old when the audio optical input went bad. Sonos customer service offered 30% off a new one $489 because they can’t repair the port. Playbar worked great with streaming but obviously won’t work with TV and my surround speakers. Terrible solution for a high end product. The port should a least be repairable.

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Birke

Lyricist I

Mine is 7 years old, and same problem. Really poor quality. I think I would try Denon or Sony instead.