Brand New Sonos Arc, Sub3 and Era300 x2 System.
The Arc and Sub will not update no matter what I try, the firmware update always fails.
Info on the Arc:
Sonos OS: S2
Version: 14.2 (build 67127109manufacturing)
Hardware Version: 1.27.1.12-4.2
Series ID: A103
IP Address: 192.168.86.249 (Wired)
Audio In:
WM: 0
I have spent 3 days, several hours with chat support, + 5 hours with Sonos phone support.
I have tried everything I could find online, including recent things from Reddit or Sonos forum, including:
- Make a new Sonos account with an email address I have not used.
- Countless variations on hard reset and reboots on Wifi, the Arc, only 2.4ghz, wired etc.
- Attempting the firmware update on other devices, so far 5 different android devices and the Windows app (don't have access to IOS device).
- Resetting the devices and adding / updating one device at a time.
- Making sure I have the latest Sonos app and doing everything over again, currently v 80.02.07 and Windows app v16.2.
The Era 300s did update just fine when I tried those individually.
Arc and Sub returns error 30 when attempting on the windows app.
And Arc returns error 10xx variations depending on the method.
This was my dream system.
I'm giving Sonos a week to fix the app, if not I'm returning everything and never going Sonos again.
Imagine if you bought a car, and it didn't run right away because the manufacturer decided to redesign the key after the fact, and the new key they sent you doesn't fit. Plus, they took the old key, so now you're stuck with a brand-new car sitting in your driveway, unable to drive it for days, weeks, or even months. It's just unacceptable.
