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ChromeDome
Avid Contributor I
November 23, 2020
Answered

Beam & TV Volume

Hi,

I have a beam & a couple of play:1’s running of a Hisense TV & its great, but watching TV especially catch up, I have to turn it up to 20+.

Netflix would be about 8-10 maybe.

 

Any ideas? I have done the unplug & turn everything off & reconnect.

 

My app said Stereo PCM 2.0 for the beam at the time

 

 

Cheers

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Annazel S
Annazel SAnswer
Retired Sonos Staff
November 24, 2020

Hi @ChromeDome.

Thanks for reaching out and for your detailed post, let me help and try to figure this out.

Have you tried to change the audio format on the TV, if it is outputting PCM, try to set it to Dolby?

 

Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system,  it will help in identifying what's possibly causing the issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
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3 replies

Annazel S
Annazel SAnswer
Retired Sonos Staff
November 24, 2020

Hi @ChromeDome.

Thanks for reaching out and for your detailed post, let me help and try to figure this out.

Have you tried to change the audio format on the TV, if it is outputting PCM, try to set it to Dolby?

 

Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system,  it will help in identifying what's possibly causing the issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
    ChromeDomeAuthor
    Avid Contributor I
    November 26, 2020

    Hi @ChromeDome.

    Thanks for reaching out and for your detailed post, let me help and try to figure this out.

    Have you tried to change the audio format on the TV, if it is outputting PCM, try to set it to Dolby?

     

    Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system,  it will help in identifying what's possibly causing the issue.

     

    I’m looking forward to assisting you further from here.

    If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

    Hi, Thanks for the reply.

    I changed my TV sound settings to Dolby & it seems to have improved the sound volume issue.

     

    Regards 

    Annazel S
    Annazel S
    Retired Sonos Staff
    November 26, 2020

    Hi @ChromeDome.

    Thanks for your response and for sharing with us the good news.

    It’s nice to know that the volume seems to improve now,  please observe and hopefully, the issue will not persist.

     

    If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

    Cheers!

    Help others find useful content by clicking the like button and selecting the best answer to your question
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