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maljudy
Contributor II
August 12, 2018
Answered

beam sound keeps dropping out

I have had my BEAM for 3 weeks and lately the sound keeps dropping out.
Its got so bad that I am returning the Beam
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    Airgetlam
    AirgetlamAnswer
    August 12, 2018
    Rather than returning it, why don't you contact Sonos to figure out why it isn't working properly?.
    Bruce
    View in thread

    2 replies

    Airgetlam
    AirgetlamAnswer
    August 12, 2018
    Rather than returning it, why don't you contact Sonos to figure out why it isn't working properly?.
    Bruce
    MCD77
    MCD77
    Lyricist II
    June 7, 2019
    Eureka moment!!!

    I had a vexing problem with Beam (and occasionally Play 1s) dropping out
    with and without SonusNet. Noticed that Beam and router were both on channel 6..seems logical, but Beam unhappy. Changed Beam to channel 1 in controller...all working swimmingly!
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