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Badgercop
Enthusiast II
April 23, 2019
Answered

Beam: Keeps switching back to ARC from Bluetooth - how to stop?

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.
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    chucky999Answer
    Lyricist I
    August 12, 2019
    I have the same problem as Badgercop. It seems that this is pretty common as shown by these similar threads in the sidebar to this thread. The best, though not optimal, solution seems to be to turn off the HDMI-CEC connection on your TV. It would be nice of SONOS would fix the APP to handle this situation. The problem is not solely with LG systems - both Samsung and Sony are referenced in the other threads.
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    suzuking
    Contributor I
    December 3, 2022

    Hi all, How about this method of switching Bluetooth?

    Try switching between both when using Bluetooth sound, it's just a few steps, so ease your mind.

     

    Go to Advanced Settings > Connections
    Click on Device Settings Configuration
    - Turn off the simple link
    - Remove sonos in universal control

       - Not used, but removed just in case

    Reasons:

    Turn off the convenience feature that sonos automatically activates

     

    Go to Advanced Settings > Connections

    Click on sound

    - Turn off eARC in additional settings

    Reasons:

    Simple Link will not start automatically the next time the power is turned on.

     

    I use Air pod pro with lg OLE48cx and tried it with beam(gen2),thanks.

     

    Supplementation.
    If you wish to return to the sonos soundbar, please reverse this procedure.
    When ARC is selected, Simple Link is automatically turned on.
    This is probably because there are frequent problems with no sound if it is left off, so it is necessary to turn on the path so that there are no problems with manual connection in any home.
    I am Japanese and not affiliated with LG or Sonos, but I would like to try the IKEA rear speakers from now on.

    regards.

     

    106rallye
    106rallye
    December 4, 2022

    Simplink is the LG term for CEC. Samsung calls it Anynet, Sony calls is Bravia link (I think). Turning off CEC temporarily will solve this.

    The jury is still out on this being a Sonos fault or just an effect of Sonos adhering to the CEC specs. There does seem to be anecdotal evidence other manufacturers soundbars do implement CEC differently than Sonos does on this point.

      Edgaras
      Lyricist II
      January 12, 2023

      I am amaized that 3+ years and sonos could not connect their own product to a tv and try to replicate this, to see the issue themselves? I had my same experience and i imagine others will continue to have it! All smart tv pwners will see how bad sonos products are due to this 1 bug! Unless they dont set up another audio output.

      jgatie
      jgatie
      January 12, 2023

      I am amaized that 3+ years and sonos could not connect their own product to a tv and try to replicate this, to see the issue themselves? I had my same experience and i imagine others will continue to have it! All smart tv pwners will see how bad sonos products are due to this 1 bug! Unless they dont set up another audio output.

       

      It’s not a Sonos bug, it’s a TV bug.  My Toshiba Fire TV works just fine switching from Sonos to headphones and back.  My Samsung requires me to turn off CEC, and other people report they can’t switch back and forth at all for other brands of TVs.  So if it works 3 different ways with 3 different TV’s, it isn’t Sonos causing the problem. 

        Td2014
        Lyricist I
        February 4, 2023

        Hi there - 

        Also, a very simple solution I discovered: make sure eARC is turned on. Was having the same issue with my LG/Sonos ARC after I unplugged and restarted some things. I noticed eARC was turned off and when I turned it back on, it stopped switching from Bluetooth to Soundbar.
         

        Steps on LG TV: All Settings > Sound > Additional Settings > Turn on eARC at the bottom.

        Then Sound Out > Bluetooth.

        Should stick. Hopefully works for you too!

        Sjohn
        Lyricist I
        February 5, 2023

        Hello there. It’s funny that when I’ve read the thread and it was 3yo when started I was sure that by the end of the thread an anew solution would come oute.(maybe it’s like the build in Alexa they have and it’s like only for 5countries?😀

         

        Overall their products are very good I have to say that!

        I used to have 1 beam and 2 ones while now I bought a new tv (QNED 86inch 866).

        I did what TD2014 said(as the latest solution but nothing happened ofc)

        I am testing it with Airpods Pro2.

        is there any solution this could fixed with Apple TV?(highly doubt it but HAD TO ASK😂)

         

        I guess I won’t be able to watch movie or play PS while my newborn is sleeping.

        I can live with that but would be so good if i could

        fejo89
        Contributor I
        February 7, 2023

        I have a LG C2 TV with Arc bought last week, and the same problem here. I am not able to turn off the simplelink while my Arc is connected via eARC port, its automatically switch back on. Its only works when disable eArc function on the TV an after I was able to turn off the HDMi-CEC function. For me it’s a big disappointment.

         

        LG suggestion was to have the Arc connected via Optical port and will have no problem but for me it’s just meh… Atmos is not supported via optical port, but if I keep the Arc I have to accept that I wont be able to use for example Bluetooth headphone or etc.. nonsense :(. Actually it is related just with Lg C2 and Arc so its model related within a brand...

        patate1234
        Lyricist I
        February 12, 2023

        My LG C9 TV works fine switching from Sonos to headphones/Optical/etc...

        Just turn on eARC in additional settings

         

        fejo89
        Contributor I
        February 12, 2023

        I did and it worked fine, but honestly for me its not the best “solution”. As you know eARC gives you better audio quality, and lets see an example: 

        I use my headphone and if I would like to swith from headphones back to the soundbar its automatically turn on the simplink again, which means I have to do the same settings again if I would like to use my headphone ----- go to HDMI settings turn off simplink and after that, I will be able to change my audio output--- and it is so elaborate. Tried with LG soundbar and it is worked perfectly, nothing has had to be changed.

        By the way thanks for your time and advice but I sent it back, that is not how it’s supposed to work. Nobody could say if this is an LG or Sonos software bug, because it is a bug 

        Airgetlam
        Airgetlam
        February 12, 2023

        It’s not a ‘bug’ per se, it’s the way CEC was written. Neither LG nor Sonos own CEC, they just use the specification as an implementation point. But since the CEC control (computer) is in the TV set, and the Sonos is merely a client to that, I’d start the discussion with LG. 

        Bruce
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