Enthusiast II

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Beam: Keeps switching back to ARC from Bluetooth - how to stop?

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Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

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chucky999Answer

Lyricist I

I have the same problem as Badgercop. It seems that this is pretty common as shown by these similar threads in the sidebar to this thread. The best, though not optimal, solution seems to be to turn off the HDMI-CEC connection on your TV. It would be nice of SONOS would fix the APP to handle this situation. The problem is not solely with LG systems - both Samsung and Sony are referenced in the other threads.

Show previous replies

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Goty

Lyricist I

Had the same issues here - Sonos beam (GEN1) connected to OLED LG G2 with HDMI ARC, well recognized by the TV.

When connecting Bluetooth device (e.g. Apple Airpods Pro), it switches back to BEAM after a couple of seconds. Same when selecting the TV speakers, it switches back to BEAM automatically.
==> could not find any better alternative/solution than to turn off the CEC/Simplink in the TV settings to prevent the BEAM from taking control over the other audio devices/tv speakers.
Not optimal solution though (because it forces you to change some TV settings before switching from BEAM to bluetooth device), but I can live with it.

When connecting other HDMI devices (e.g. satellite box) to the TV, it switched back to TV speakers. When selecting back again the BEAM as audio output, no sound coming out from the BEAM.
Seems to be a conflict in HDMI ports, due to the CEC thing.
I purchased a CEC less adapter on Amazon, connected it to the satellite box, and now it all works perfectly.

Obviously when buying these products (TV, soundbars, etc...) you don’t expect to encounter these kind of issues (I spent quite some time reading forums, also discussed over the phone with LG customer service, etc...), and you expect the manufacturers to solve this (be it TV manuf, Sound device manuf… I don’t care).
But in the end there are some workarounds that can be found.

Still, hope this helps for those who are still having issues.

M

Maifriend

Lyricist I

It’s a Sonos issue. I also have a Yamaha soundbar. I swapped the soundbars to troubleshoot and no issue switching to Bluetooth when I use the Yamaha soundbar. My TVs are a Samsung UN82MU8000 series and a Sony XBR-75X850E.

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lslmtl

Lyricist I

I have 3 Samsung TVs, one with Arc, one with Amp, one with Beam. All have the problem, if I select a Bluetooth headphone or TV speakers, they revert back to Sonos within 2 seconds.

it is terrible, Sonos, if you cannot fix it, it would be appreciated that you write why in this thread 🙏

R

RBM1505

Lyricist III

Had the same issues here - Sonos beam (GEN1) connected to OLED LG G2 with HDMI ARC, well recognized by the TV.

When connecting Bluetooth device (e.g. Apple Airpods Pro), it switches back to BEAM after a couple of seconds. Same when selecting the TV speakers, it switches back to BEAM automatically.
==> could not find any better alternative/solution than to turn off the CEC/Simplink in the TV settings to prevent the BEAM from taking control over the other audio devices/tv speakers.
Not optimal solution though (because it forces you to change some TV settings before switching from BEAM to bluetooth device), but I can live with it.

When connecting other HDMI devices (e.g. satellite box) to the TV, it switched back to TV speakers. When selecting back again the BEAM as audio output, no sound coming out from the BEAM.
Seems to be a conflict in HDMI ports, due to the CEC thing.
I purchased a CEC less adapter on Amazon, connected it to the satellite box, and now it all works perfectly.

Obviously when buying these products (TV, soundbars, etc...) you don’t expect to encounter these kind of issues (I spent quite some time reading forums, also discussed over the phone with LG customer service, etc...), and you expect the manufacturers to solve this (be it TV manuf, Sound device manuf… I don’t care).
But in the end there are some workarounds that can be found.

Still, hope this helps for those who are still having issues.

Can you link what adaptor you use?

M

Maifriend

Lyricist I

Sonos is acting like a web browser: it wants to be the default sound output.

I found a simple solution: I returned it to Costco.

J

Jaap7

Trending Lyricist I

It does baffle me this is still an issue. A simple On/Off button in the App would fix it. When you update the Arc it looses connection to the TV. So the mechanism of the Arc not ‘being connected’ exists. They just need to make it a button.

G

Goty

Lyricist I

Had the same issues here - Sonos beam (GEN1) connected to OLED LG G2 with HDMI ARC, well recognized by the TV.

When connecting Bluetooth device (e.g. Apple Airpods Pro), it switches back to BEAM after a couple of seconds. Same when selecting the TV speakers, it switches back to BEAM automatically.
==> could not find any better alternative/solution than to turn off the CEC/Simplink in the TV settings to prevent the BEAM from taking control over the other audio devices/tv speakers.
Not optimal solution though (because it forces you to change some TV settings before switching from BEAM to bluetooth device), but I can live with it.

When connecting other HDMI devices (e.g. satellite box) to the TV, it switched back to TV speakers. When selecting back again the BEAM as audio output, no sound coming out from the BEAM.
Seems to be a conflict in HDMI ports, due to the CEC thing.
I purchased a CEC less adapter on Amazon, connected it to the satellite box, and now it all works perfectly.

Obviously when buying these products (TV, soundbars, etc...) you don’t expect to encounter these kind of issues (I spent quite some time reading forums, also discussed over the phone with LG customer service, etc...), and you expect the manufacturers to solve this (be it TV manuf, Sound device manuf… I don’t care).
But in the end there are some workarounds that can be found.

Still, hope this helps for those who are still having issues.

Can you link what adaptor you use?

this one:

https://www.amazon.com/BlueRigger-HDMI-CEC-Less-Adapter/dp/B07BFL8TM8

but this one is also advised as alternative:

https://www.amazon.com/Lindy-HDMI-Adapter-Female-41232/dp/B00DL48KVI

C

cservet

Lyricist I

I have the exact same issue. Very disappointed with Sonos. They could at least clealry communicate on this issue...

K

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