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mgreen03
Contributor I
Jun 29, 2019 11:38 AM UTC
Answered

Beam IR sensor stopped recognizing remotes

I have a beam connected to optical on TV. Remote was paired and everything was working fine. One day remote volume control stopped working. I tried to set up the remote again but the IR sensor did not recognize when buttons were pushed. Tried a different remote and it didn't recognize that either. I can still control volume with the app but IR sensor does not seem to receive any signal. Any suggestions?
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    Airgetlam
    AirgetlamAnswer
    Feb 4, 2020 2:30 AM UTC

    There are some cases where an IR remote sensor gets overwhelmed by the light coming from the TV. You may want to try putting a 3x5 card tenting the location of the sensor, to ‘shade’ it from the TV’s light, and see if that makes a difference. If it does, then you can experiment further to find a solution. If it doesn’t work, then you’ve at least tried. 

    Bruce
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    Dchighpoint
    Lyricist III
    May 20, 2021 9:54 PM UTC

    When the beam loses infrared control from a TV remote it is being controlled by wi-fi. To restore infrared control one has to unplug or switch off the beam to restore normal control. Resetting the beam is not an option as one loses the true sound setup.  Would it be possible to have a control button which in effect recycles the beam so in  effect the power to it switched off then on without physically doing so.?

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    Dchighpoint
    Lyricist III
    May 23, 2021 7:37 PM UTC

    I'm getting bored of switching the beam on and off off to restore the remote control. When are you going to sort this.?

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    DunkirkPie
    Enthusiast II
    May 25, 2021 10:07 PM UTC

    I think it's pretty clear by now that SONOS have no intention of fixing this issue. 

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    boris 1
    Trending Lyricist I
    May 30, 2021 5:53 PM UTC

    I'm having all the exact same problems as described here but with a twist. After factory resting the Beam, volume down commands are recognized from two different remotes. Volume up commands are not. So I can raise the volume using the Beam’s touch buttons and the Sonos app but the remotes only work for lowering the volume. What a *** show!

    After power cycling, it works for a couple minutes, then back to busted.

    Firmware 13.1

    Sony TV connected via HDMI ARC

     

    *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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    Airgetlam
    Airgetlam
    May 30, 2021 6:23 PM UTC

    That suggests the two remotes are using similar, but not the same IR codes. Sonos can work with any single set, you’d need to reprogram the second remote to use the same IR codes that the first is.

    Once you have reprogrammed both remotes, then use the Sonos software to retrain the Beam. It might also be worth checking the batteries in both remotes, and that there is nothing potentially obstructing the Beam’s IR receiver. 

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    Bruce
    boris 1
    Trending Lyricist I
    May 30, 2021 6:50 PM UTC

    That suggests the two remotes are using similar, but not the same IR codes. Sonos can work with any single set, you’d need to reprogram the second remote to use the same IR codes that the first is.

    Once you have reprogrammed both remotes, then use the Sonos software to retrain the Beam. It might also be worth checking the batteries in both remotes, and that there is nothing potentially obstructing the Beam’s IR receiver. 

    Are you a shill for Sonos? If you're not getting paid, then you're working for free.

    How do you explain everything working correctly immediately after a power sync?

     

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    Dchighpoint
    Lyricist III
    Jun 8, 2021 10:42 AM UTC

    ******** case

    Can Sonos please acknowledge this problem. It is being totally ignored or fobbed off.

     

    Mod Edit: Identifying information removed

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    Corry P
    Corry P
    Sonos Staff
    Jun 8, 2021 11:14 AM UTC

    Hi @Dchighpoint 

    For your existing case, I can only recommend you get back in touch with our technical support team to complete troubleshooting.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Dchighpoint
    Lyricist III
    Jun 8, 2021 12:23 PM UTC

    Have done.

     

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      treyj
      Lyricist I
      Jun 13, 2021 6:52 PM UTC

      Wow. First time Sonos user here. Bought for 450 euro and had this problem after a couple of hours. A hard reset is an unacceptable solution. I am returning this product and will switch to another brand.

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