My beam mutes LG tv constantly
Diagnostic 1491793117.
Best answer by Corry P
View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+17
I do not understand your remark. The Beam is a speaker, it can be muted, but it cannot mute anything else. can you elaborate on your set up and the problem you have with it?
Userlevel 7
+18
Hi
Welcome to the Sonos Community, and apologies for the delay.
Thanks for your diagnostics - unfortunately they don’t help much as Sonos cannot tell if your TV is muted. I can see that the Beam was playing TV audio at the time the diagnostic was sent.
Do you still need help? I have to agree with
Additional advice can be found on our TV audio stops or skips help page but if you continue to have problems, please get in touch with our technical support team directly.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.