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JNew402
Contributor I
October 8, 2020
Answered

Atmos Not Working On My Arc

I just recently got my Sonos Arc to complete my setup. My current Setup is a wall mounted Sony A9G ,Sonos 1 (2x), Gen 3 Sub and Sonos Arc.I tried to google what streaming services support Arc so i can see what this Sonos Arc can really do. I found some movies on (Netflix, Disney Plus) but I don’t see “Dolby Atmos” on my app. So maybe i’m doing something wrong? Any help or insight would be greatly appreciated.  From some vids I found in YT I “should” be seeing “dobly atmos’ in my app. 

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    Annazel S
    Annazel SAnswer
    Retired Sonos Staff
    November 5, 2020

    Hi @Sixxeight.

    Thanks for reaching out, and for your detailed post, let me help and check it for you.

    I’ve found this helpful thread about the same concern and it seems that this is a known issue with Disney+.

    https://en.community.sonos.com/home-theater-228993/disney-plus-and-no-5-1-6839035

     

    If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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    18 replies

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    JNew402Author
    Contributor I
    October 9, 2020

    The audio compression setting in the Sonos app relates only to analog line in. It has no relevance here.

    I changed it on mine and now my atmos is working and showing on my app.

      Gilz
      Contributor I
      October 9, 2020

      Hey, that YT video really helped. The trick appears to be turning off my Sony TV eARC setting which now makes Atmos work, confirmed in the app. Great, thanks vm for your help. Next problem is the TV works but the Roku Ultra stick I have doesn’t. Also Disney+ says it is streaming Atmos eg Star Wars movies but Sonos app doesn’t confirm. Something to do with Covid downgrade in quality to help bandwidth for wfh. Need to investigate more. 

        John B
        October 10, 2020

        The audio compression setting in the Sonos app relates only to analog line in. It has no relevance here.

        I changed it on mine and now my atmos is working and showing on my app.

        I am pleased for you but it had nothing to do with this setting. 

        Sixxeight
        Lyricist III
        November 3, 2020

        I've got a sony a9g w/ and arc and I'm having the same issue, but with Disney plus only. Netflix atmos works perfectly every time and is confirmed on the sonos app. Disney comes up as dolby 5.1 plus. Has anyone found a fix for this? 

        Annazel S
        Annazel SAnswer
        Retired Sonos Staff
        November 5, 2020

        Hi @Sixxeight.

        Thanks for reaching out, and for your detailed post, let me help and check it for you.

        I’ve found this helpful thread about the same concern and it seems that this is a known issue with Disney+.

        https://en.community.sonos.com/home-theater-228993/disney-plus-and-no-5-1-6839035

         

        If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        Sixxeight
        Lyricist III
        November 5, 2020

        Thanks for the reply. This thread leads to the same place I've come to on this issue.

        It seems that the native sony tv app for Disney+ may not support atmos at this time. Netflix works perfectly for atmos so it must be something with the app, whether it's on Sony or Disney's end. 

        My next work around is to try downloading the app on my ps4 and see if that will pass thru atmos. 

          sjsaleem
          Lyricist I
          February 17, 2021

          Atmos works with Tivo Stream 4K on Vizio P65-F1 TV.

          mark spad
          Lyricist I
          March 11, 2021

          tcl 65r635. arc. using eArc hdmi from tv to speaker. one sl surrounds. 

          wanted to mention...i see people struggling....i find i only get and keep atmos on disney by setting tv output to DD+ DTS...yet passthrough output seems to work for netflix and vudu and keep atmos. still trying different combos. but the tv audio output setting needs changes per app from what i see. and disney app has an issue. so i am always passthrough to start then go to DD+DTS when needed. no way around this so far. good luck. m

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