Hello all,
My current setup is as follows:
Samsung Q60 82” (2020)
Sonos Arc
Sonos Sub
Sonos Amp powering 2 in ceiling rear speakers
The TV has eARC, everything is hardwired via Ethernet, my cables are all compatible.
Largely this setup handles Atmos sound but falters 2 or 3 times per show and or movie. Rear in ceiling speakers will cut out, come on then cut out, or not process some sounds accurately. Sounds that shouldn’t even come from the rear speakers will play through them. I’ve tested Netflix, Disney and 4K UHD disc from my Xbox One X. Some scenes the audio drops all together for a second or two and comes back. I have called support directly and sent many logs but have yet to resolve the issue. The issues are largely reproducible.
It’s important to note, outside of this everything works flawlessly. Music, other audio formats, as soon as I change the settings to any other 5.1 or surround sound format everything works as intended. Any help or guidance would be greatly appreciated.
