Arc TV sound cuts in and out.

ledzep1,

Not sure if this is what you are looking for:

Sound Out = HDMI ARC

Additional Settings:

• HDMI Input = Bitstream
• LG Sound Sync = off
• Digital Sound Out = Pass Through
• eARC = On

Thank you 

Same I think, my issue is that when changing between sources can be anything, for example exiting internal netflix app back to live TV the sound will drop, or turning on xbox one x to play a game and the game will have no sound.

I can remedy it by switching back and forth between sources or switching eARC off and on.

It happens occasionally, I hope a firmware sorts it soon though, as to pay such a large sum for the ARC and Sub and have these issues like many of us is a shame.

Another instance, was the other day I was watching Ted Lasso on Apple 4k box, watched 2 episodes fine in atmos, played episode 3 and no sound, so had to turn eARC off and on to get sound back.

Just seems like the sonos ARC and eARC connection is not very stable and craps out a lot at any random time, I never seem to have a drop occur during watching something though, always before I start something.

Sorry..doesn’t solve everyone’s problem including mine. I’ve tried 3 different cables and still have audio drop. You may think your issue is resolved, but maybe not. It might drop again on you in 30 days...as others have experienced, but thought they had resolved the issue. Problem could appear again in a couple I’d days, or a couple of weeks . We can’t make it happen to troubleshoot. 

I just switched back to the “old” Sonos cable and using the same settings as DaRealDrPhil on my Lg b9… Lets see if it solves the problem.

Nope. Sadly it changed nothing and the problems are still there.

Just purchased an Arc and I seem to be having a similar issue. Voice/speech sound regularly jumps between being clear and then tinny/faint. Quite strange and very annoying.

It seems these issues have been going for a while, so I’m fairly inclined to return the whole system unless a fix is on the way. 

I have tried different cables, different settings, different apps, different TVs. I had different Sonos products, the Beam, work on the TVs in question with no issue. I had the problem not come back for weeks at a time, I had problem come back within minutes.  There is definitely an underlying issue somewhere with the Sonos Arc.  Don't think a temporarily fix is really your solution - we need to push for Sonos to come up with a real solution.  My guess on why it is taking longer to fix is because like many users, they themselves are not able to replicate it constantly.  Not being able to do that makes it definitely harder.

Any update, Sonos?

Is cause of problem known?

Timeline for a fix?

I have just purchased the Arc and a Sony A8H 65 inch TV. I am experiencing multiple audio drop outs where the sound just stops. I have to flick the pass through setting in the TV to Auto and then off again to get the sound back. Prior to the Arc having no sound I can hear small drop outs in my setup (arc, sub gen 3 and 2 one SLs). It happens on Atoms audio. If I use PCM which defeats the point of the setup as it's only registers stereo 2.0 I do not experience the issue (so far). It is almost as if the arc's memory is overflowing due to the greater audio demand. I really hope this is not a hardware issue and can be fixed with a software update.

I have replicated it about 8 times on our planet episode 1 (2019) on Netflix at the same point (about 25 seconds in). Just tried it again PCM works OK then Atmos drops out at the same point. Replicated this over multiple days. Anyone else getting this issue at the same point on a stream?

Do we know if this is a hardware or software issue? If its a software issue then you would think that more people would complain about it. 
 

eARC is completly broken for me and im having a hard time understanding why the problem is still there.