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BW_falkirk
Avid Contributor I
June 10, 2020

Arc Shipping Delay

Anybody else in the UK not getting their ARC today despite preordering last month? Just been informed that there was issue with shipment last night of the products so not getting it today... absolute joke. Would have been better off not pre-ordering direct from Sonos and buying from elsewhere today

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      50 replies

      Kryt3n
      Trending Lyricist I
      June 10, 2020

      Ordered the full surround setup on the 01/06/20 over the phone using my 30% discount as was showing  out of stock online. The arc and sub are driving today (tracking received) and the 2 x one’s are arriving later in the month when back in stock.

        BW_falkirkAuthor
        Avid Contributor I
        June 10, 2020

        Ordered the full surround setup on the 01/06/20 over the phone using my 30% discount as was showing  out of stock online. The arc and sub are driving today (tracking received) and the 2 x one’s are arriving later in the month when back in stock.

        Yeah I had tracking too for today and it's now showing as issue. Phoned DHL who advised stock never arrived with them on time to deliver today

        BMF
        BMF
        Prodigy III
        June 10, 2020

        was worried as it was at the local UK depot and only went to “out for delivery” at 11:10am … so thought it was not arriving today, but looks more likely.

         

        I ordered on launch day via the sonos.com website

        BW_falkirkAuthor
        Avid Contributor I
        June 10, 2020

        Just had response from a 'Head of Customer Experience' saying that the order states delivery from the 10th and not to expect it.....even though when I ordered it states in my confirmation order will be expected to be delivered before the 10th.…

        Not the best experience or pre-order process. Most other big companies manage to get their pre-orders delivered on day of launch but given recent Sonos customer experience issues maybe this is the new norm.…

        No point in doing pre-order directly with Sonos if I could get it earlier from my nearest stockist

         

         

          Kryt3n
          Trending Lyricist I
          June 10, 2020

          I know this will not help you but mine has now arrived with an order placed on the 01/06.

          BW_falkirkAuthor
          Avid Contributor I
          June 10, 2020

          I know this will not help you but mine has now arrived with an order placed on the 01/06.

          Really doesnt lol given my order on 9th May lol....

          Wolf
          Enthusiast I
          June 10, 2020

          Same here - Fife based, preordered on day one and looks like it is stuck DHL East Midlands depot

            BW_falkirkAuthor
            Avid Contributor I
            June 10, 2020

            Same here - Fife based, preordered on day one and looks like it is stuck DHL East Midlands depot

            Same. Sounds like DHL claim they didnt get stock in time to drive up here.....hope for tomorrow....I'm impatient though. The response from Sonos hasnt exactly helped either though tbh

              Wolf
              Enthusiast I
              June 10, 2020

              It’s a poor response - top end price and they can’t get it out for day one

                ascaley21
                Lyricist III
                June 10, 2020

                Not even dispatched here, showing out of stock. Ordered 13th May. Wall mount arrived though. Really poor.

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