Arc Shipping Delay

Yep, same story here, really disappointed considering I can order from currys & it’s here tmr if I could. Spoke to customer services yesterday and they said delays due to volume but all orders placed pre reviews should be ou soon, but all seems a mess really (appreciating things are a challenge everywhere at the mo) but an update would be good. But hey..I’ve stared at my bracket in between Teams meetings.

I ordered Arc with Sub and 2 One SL on 18th May with express delivery - and it hasn’t shipped. Not happy. Update: Order status “back order“ whatever that means. 

Same situation here, showing as either out of stock or back ordered depending on if I log into the UK or US sites. Tried to contact support 3 day’s ago now by email and they haven’t replied, reached out on twitter and they just give a copy paste reply to everyone asking.

This is by far the most frustrating customer service experience I’ve ever had and one I will voice to everyone who asked about Sonos from now on. 
 

Perhaps the community mod will be able to shed some light on it because at the moment it feels as if we are being completely fobbed off. 

Yep think I’m cancelling today and ordering elsewhere, 15% off is great but not if the thing can’t be full filled and communication in not existent, really dissapointing service.

Absolutely abysmal. Still no charge, dispatch, etc despite order on 13th May. Loads of others, including curry’s, got them. Huge queue at customer services who clearly only have one guy working.

1/10 for customer experience. How can it possibly be that difficult to ship orders in the order they were received.

So someone just posted this over on Reddit

FYI: UK Sonos Arc orders (potentially affects other countries as well)

I pre-ordered an Arc on the 15th of May, still haven’t had any follow up from earlier week to where my order is yet and it still says temporarily out of stock on the tracking page. So I called just now to ask where it is as i was told it would have shipped yesterday/today. 

The guy i spoke with on the phone said that as of 15 minutes ago (14:56 local time), they got an update saying that a batch of Sonos Arc have been delayed going to their warehouse. Meaning that they wont receive it till Monday. So those orders will potentially start shipping from next week.

When I asked if their shipment on Monday will cover all the affected ARC orders, he said that he is not sure (wasn’t in the update that he got) if it will cover all the affected orders, but assumes that it will. I pressed about their plan of action if they aren’t able to fulfil their delayed pre-orders and he said that he wasn’t able to give a firm answer but most likely it would mean that those orders (including mine) won’t be fulfilled till the July batch arrives.

I was told by phone this morning that my 18th May preorder would ship this afternoon. No sign of that happening and customer support lines are now closed - 30 minutes before published  closing time.

I’m also in Fife, and mines on hold at East Midlands.  Fingers crossed for tomorrow but I won’t be pre ordering direct from Sonos again.

They’re making it up as they go along and fobbing people off I’m afraid. I had a totally different update this afternoon.

Now in transit apparently!