Arc microphone constantly turns off and off by itself

This happened to me yesterday, but I deleted Sonos Voice Control and set it up again and it’s back to normal. IMO this is a software bug… 

I tried this a few times even using different VAs, no change. Reset Arc and no change. Sonos tech advised me that nothing could be done to fix it at home, so I assumed hardware fault. Could always be software though, or a combination of things I guess.

Sonos are never keen to confirm issues, so doubt they will admit anything :-)

Update from Sonos in which they seem to suggest they have a massive problem with the Arc. He is saying they are halting the replacement of units:

Hi,

So I reached out to Sonos support today (I’m in Denmark) and while I did not get the levels of information that has been shared here, I was told they’re aware of the issue and the engineers are looking into it.

They were at this point in time still investigating the problem and not willing to replace the unit until they have a better idea of what it is. Which I feel is fair enough, the problem is they couldn't give me a time frame for when they would provide an update. So who knows how long we’re going to have this issue.

One other thing. I you have a ticket created, keep spamming that “send diagnostics” button every time it happens. Apparently it should help prioritize the case. 

MICROPHONE KEEPS TURNING OFF,  issue SOLVED !

My arc kept losing the microphone connection, saying off ,”beep” microphone turns off, Alexa won’t respond, etc. the issue was my internet router was too far away from the Arc speaker. After calling Xfinity to open a port closer to the center channel, boom works right away!  We’re w looking good so far, good luck everyone with microphone drop issues. ☮️

Hi, the workaround seems to be disabling the touch controls in settings. This worked for me anyway…

Not exactly a solution though.:)