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ozz10
Contributor I
July 10, 2020

Arc losing tv connection if change channel or pausing

The arc system loses audio if the channel is changed or paused or going between TV and netflix or any other service. Streaming music through the app does not elicit this issue. It seems that if the arc does not get active sound from the tv it goes into hibernate mode and is not activated when the sound comes back on. I have reset the system, unplugged, etc... I am working on a boost directly connected to my router. This is not a wifi connection issue, it is a tv tobarc input issue. The arc is connected by hdmi-arc input/output. Diagnostic# 700124150

 

Would appreciate any help.

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ozz10Author
Contributor I
August 31, 2020

I got it to work by changing one of the sony tv audio settings, I think PCM or something like that. I will check and post, but that got it working great. Doesnt cut out and is properly synced.

Petebanham
Contributor I
December 15, 2020

I get the same  same issue with my Arc  Samsung Q80. Regularly, at least once a day the sound will stop when we change what we are watching. It can happen when changing channels on normal TV or when starting a stream from a built in app.  You get no sound at all and can sometimes be fixed by muting and un-muting (doesn't work very often) changing channel again or restarting the streaming app works in most cases but  in a few cases the TV needs restarting/re booting.  Have tried the sound settings on the TV and it makes no difference :-( 

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