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ozz10
Contributor I
July 10, 2020

Arc losing tv connection if change channel or pausing

The arc system loses audio if the channel is changed or paused or going between TV and netflix or any other service. Streaming music through the app does not elicit this issue. It seems that if the arc does not get active sound from the tv it goes into hibernate mode and is not activated when the sound comes back on. I have reset the system, unplugged, etc... I am working on a boost directly connected to my router. This is not a wifi connection issue, it is a tv tobarc input issue. The arc is connected by hdmi-arc input/output. Diagnostic# 700124150

 

Would appreciate any help.

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12 replies

Mikelev
Enthusiast II
July 10, 2020

Looks like there are a few issues with ARC, I have well known issues with eARC, and also intermittent sound drop out now which means unplugging HDMI and inserting again which is a bit of a pain. Out of interest, what make is your tv?

ozz10Author
Contributor I
July 11, 2020

The tv is a Sony, 2020 model.

oriboaz
Prodigy I
July 11, 2020

Ozz10, I would try two things:

  1.  First, try to replace the HDMI cable for the Arc with a different one. I found that the stock cable caused dropouts, and replacing it with a different cable fixed things. 
  2. Second, and only if 1 does not work, try to factory-reset your *TV*. 
     

For what it’s worth, my Arc is connected via ARC to a sony TV (2017 model) and I do not experience your issue.

ozz10Author
Contributor I
July 15, 2020

Hi Oriboaz, 

 

Unfortunately, the new hdmi did not work, I have another diagnostic 1110218524. I will try the optical connection to see if that makes any difference.

 

Thanks,

-oz

ozz10Author
Contributor I
July 15, 2020

As the new hdmi didn't work, I just did a factory reset and will see how that goes.

pompeygreg
Trending Lyricist I
July 15, 2020

Hi Ozz.  I’m also experiencing this issue, connected to a 2020 Sony A85 OLED.

Sometimes the Arc wakes after 10secs or so. Sometimes it doesn’t at all and I switch tv off/on to resolve.

controlav
controlav
Lead Maestro
July 15, 2020

Sounds like the TV is buggy in the ARC department (or possibly CEC). Try temporarily switching to optical and see how well that works.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
ozz10Author
Contributor I
July 16, 2020

Hey Pompeygreg, 

Yeah, I also reset the tv with a new hdmi, no improvement. 

Thanks controlav, that is the next step, just ordered the hdmi adapter, though with that you lose atmos.

We will see.

 

Thanks

tucs
Lyricist II
July 30, 2020

Same behavior. Instead of turn tv off /on, in tv settings, I switch to tv audio and select back external audio to make is work again.

wilwong829
Enthusiast II
July 31, 2020

Did you set “TV autoplay” from the Sonos app?

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