Arc compatibility with Logitech Harmony Remote

it works with the Harmony Elite but it took me a while to do some work arounds...plus Arc and my surrounds and sub go into Mute mode once all is turned off which I dont think there is a workaround yet plus there is an annoying green light once Arc is off...

I have Harmony Elite….and there are some bugs…..I selected Sonos OK...but when it came to the device to control volume...it only had the TV and my cable box.  

I went to the Windows App and it had the Sonos….but when I tried the activities I could change volume on my Apple TV with the Harmony but not my other HDMI inputs.  Strange

Solution:  I just set up the LG TV for volume control and put the TV sound as external only and I used the Sonos APP to program the Arc for the volume up and down of the TV…...works great.    I even get a volume bar on the TV now.

At least volume works now….I didn’t check mute.

Yeah, have had to do that workaround since launch day, I am unable to set it up otherwise. 

Haven’t been able to get it to work with my Elite and hub. When I have it search my network for devices it only finds my S1 Sonos devices, it finds no S2 devices. The work around isn’t even working for me. The volume buttons on the Harmony is controlling the volume bar showing up along the bottom of the TV screen but is not actually changing the volume. However, if I try my TVs remote, it changes the Sonos volume. 

Not experiencing this issue. I replaced a Sonos Beam with the Arc and it works exactly the same. Long term Harmony user. I just “renamed” the Beam to something else and “named” the Arc the same as the Beam had been. No other changes made on the Harmony side. LG C9. Harmony Elite and Hub. 

So - are the above fixes for sounds on the Arc and Harmony Elite still the best way to program the Elite?  

I’ve essentially ‘ignored’ the Arc, and told the elite that I use the TV to adjust volume. The TV then communicates the volume information to the Arc, and makes the adjustment.

On a slightly tangential note, I put in a ticket yesterday to Logitech Harmony, who are listing it as the Sonos ARC. I’m pretty sure it isn’t the Sonos Audio Return Channel, so I’ve asked them to ‘fix’ the reference. 

I’d imagine that within the next couple of months, they’ll add the Arc to their database. It may be worth pestering them to do so, so that the device is recognized by their scan, and you can set it up like other Sonos devices in the remote’s software. I’ll take a look in a few months, for now, control by using the TV is ok for me. 

Thanks - so when you say ignore the Arc, did you delete as a device on the Elite and also from the activity you are doing?  Or just left it and told the Elite to have the Sony control the volume?

When I setup my Elite, it did automatically find the Sonos setup.

I just left it, and, as I recall, told the system to look to the TV for volume. Although it’s been about a month. Memory is hazy, it worked, and that was all I cared about. I do remember that Logitech didn’t seem to ‘know’ what an Arc was at the time. 

Thanks.  That works well.  I like it that way better, since now I can see the volume level on my Sony A9G.  Great tip!  Not sure what the advantage would be doing the way I had it.  :)