Arc compatibility with Logitech Harmony Remote

It’s not just you … I just got my Arc this afternoon, excitedly ripped out my playbar, and installed the Arc. While it does sound great, the fact that I can’t “just make the TV work” using the Harmony is making me very unpopular with my wife and daughter ;-(

I’m wondering if this is because this is a S2 only speaker? Anyone have a workaround? 

As a temporary workaround, I’m wondering if it’s possible to add the Arc using the Playbar’s model number. Avoid searching for network devices and instead add an entertainment device.

Curious if the volume code is at least similar. 

I have the harmony remote with harmony hub and it picked it up and even named is the Arc. For regular harmony remotes I’m sure the codes are coming.

Hmm well that sucks for me. I have the Harmony Elite with the hub, and no luck for me

I use the Elite as well, told it that I’d added the Arc, and it now controls the Arc through the TV and HDMI ARC. What I haven’t seemed to get done is remove the PLAYBAR from the Harmony software. But I’m not sure they’re set up to handle sound bars, either. It’s not one of the pre defined device types. But I haven’t gone to Logitech’s support, or called them, either, since it’s working fine for me. 

Looking into Harmony’s database using the model # (ARCG1US1BLK), it looks like it’s not listed yet.

It seems I’ve had a little more progress, but not much. I gave this a shot again, but today I used the PC Harmony app instead of the iPhone app. I was asked to update both the remote and the hub (thought I already did that?). Nonetheless, the Arc started showing up in my wifi-connected device list after that. But the Harmony app doesn’t add the Arc in the way you would expect.

When I search for wifi-connected devices in the Harmony app, the Arc shows up on the device list, but it appears separate from my other Sonos devices. When I click the checkbox that selects the Arc for use, it asks me if I “meant these other devices” and suggests brands and model numbers for other devices.

Somehow, my first time around, I got past this brand/model dialogue box and was able to add the Arc under its actual name. But upon trying to add it to an activity, it them becomes problematic actually choosing the Arc as the speaker because it won’t show up in the speaker list. Ultimately I couldn’t replicate getting past the ‘alternative models’ dialogue. So yeah….buggy/non-working.

Short update 

I have the Harmony Hub and remote and experience the exact same issues as jdrednation.

I will admit, since I am using eARC on my LG CX OLED, the TV is controlling the volume just fine. I don’t even have the Arc registered as a Harmony device.

But I can still see how this is a problem for folks who can’t use the Arc in this manner (i.e. hdmi to optical converter). 

Agreed. Petitioning Logitech to add the Arc as a device seems to be in order.