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HedleyColeman
Contributor I
June 12, 2020
Answered

Arc and Sky Q interference

I took delivery of my shiny new Sonos Arc yesterday. I’ve installed it and plugged the HDMI into the correct HDMI port (port 2) on my LG C9. I’m getting fantastic Atmos from the Netflix app etc however…..as soon as I plug my Sky Q box into HMDI port 1, my tv defaults to the internal speaker and won’t allow me to change the setting back to the HDMI ARC output until I disconnect the Sky Q box.

Any ideas?

Thanks

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    HedleyColemanAnswer
    Contributor I
    June 14, 2020

    Yeah, sorted it thanks. Turned out it was my hdmi switch that was the problem. 

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    4 replies

    Tall Paul
    Lyricist III
    June 12, 2020

    Hi. I’m expecting my arc tmr so can’t fully validate this idea and you may have checked, but what settings are in place in Sky Q Under Settings > Setup > Audio Visual > Digital Audio Output HDMI

    I’ve got a C9 as well so can check tmr but maybe be worth checking Sky q first.

      HedleyColemanAuthor
      Contributor I
      June 12, 2020

      Hi, I think I have my Sky Q settings correct but TBF I’m not absolutely sure. I have the HDMI out on DD+ and the audio set to normal.

      Cheers

      Tall Paul
      Lyricist III
      June 14, 2020

      Hi. Did you manage to get any joy with this? Got mine finally set up & all seems ok with Sky Q so far.

      HedleyColemanAuthorAnswer
      Contributor I
      June 14, 2020

      Yeah, sorted it thanks. Turned out it was my hdmi switch that was the problem. 

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