Skip to main content
Answered

Arc and Sky Q interference

  • June 12, 2020
  • 4 replies
  • 516 views
H

I took delivery of my shiny new Sonos Arc yesterday. I’ve installed it and plugged the HDMI into the correct HDMI port (port 2) on my LG C9. I’m getting fantastic Atmos from the Netflix app etc however…..as soon as I plug my Sky Q box into HMDI port 1, my tv defaults to the internal speaker and won’t allow me to change the setting back to the HDMI ARC output until I disconnect the Sky Q box.

Any ideas?

Thanks

Best answer by HedleyColeman

Yeah, sorted it thanks. Turned out it was my hdmi switch that was the problem. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    4 replies

    T
    Forum|alt.badge.img
    • Tall Paul
    • Lyricist III
    • June 12, 2020

    Hi. I’m expecting my arc tmr so can’t fully validate this idea and you may have checked, but what settings are in place in Sky Q Under Settings > Setup > Audio Visual > Digital Audio Output HDMI

    I’ve got a C9 as well so can check tmr but maybe be worth checking Sky q first.

    H
    H
    • HedleyColeman
    • Author
    • Contributor I
    • June 12, 2020

    Hi, I think I have my Sky Q settings correct but TBF I’m not absolutely sure. I have the HDMI out on DD+ and the audio set to normal.

    Cheers

    T
    Forum|alt.badge.img
    • Tall Paul
    • Lyricist III
    • June 14, 2020

    Hi. Did you manage to get any joy with this? Got mine finally set up & all seems ok with Sky Q so far.

    H
    • HedleyColeman
    • Author
    • Contributor I
    • Answer
    • June 14, 2020

    Yeah, sorted it thanks. Turned out it was my hdmi switch that was the problem. 

    Terms & ConditionsCookie settingsAccessibility statement