"Add Surround Speakers" not showing up as an option

3 replies
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I've had Sonos for years, so I'm pretty familiar with things. Alas, I'm stuck.

I have a room "TV Room" with a Playbar and a Sub bonded and working fine.

I have two Play: 1s I wish to add as a surround pair.

The instructions of how to add surrounds to a Playbar are straightforward (on a Mac):

Select Sonos > Preferences > Room Settings.
Select "Room Settings"
From the tab labelled "Basic", select "Add Surround Speakers".

For me, there is no option to "add surround speakers" anywhere. (See screenshot) (I've also tried this via the iOS app.

Clearly I'm missing something. Suggestions?

Surround Sound

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T

ThoughtCriminalAnswer

Contributor I

Thanks for your help. Your response set me on my way to fixing the problem. I ended up deleting (resetting) the PlayBar and Sub and placing in a new 'room'. Once I did that, the option to add surrounds came back. As you surmised, Sonos for some reason thought surrounds were already paired. Starting from scratch fixed everything.

Chris

Lead Maestro

It is strange that your room has the +?+?. Its like you had surrounds but they are no longer present.

If you remove the sub does it still show the +?+?

To me it thinks there are some paired but it can't find them.

You may have to remove the room and add it back if it still shows +?+? after removing the sub.

The option should show on the screen you have up if it was looking to be able to add surrounds.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

T

ThoughtCriminalAuthorAnswer

Contributor I

Thanks for your help. Your response set me on my way to fixing the problem. I ended up deleting (resetting) the PlayBar and Sub and placing in a new 'room'. Once I did that, the option to add surrounds came back. As you surmised, Sonos for some reason thought surrounds were already paired. Starting from scratch fixed everything.

Chris

Lead Maestro

Glad you got it going ... now I need to re-pair my surrounds (as I de-paired them trying to figure out what you were seeing).

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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