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dren
Contributor II
August 14, 2021

2020 Samsung qled + AppleTV 4K + Arc = no sound

Here’s my setup:

Apple TV —> HDMI to 2020 Samsung qled

Sonos Arc —> HDMI eArc to TV

Here’s the problem:

I get sound when clicking around on the AppleTV menus, but no sound when I play anything. Nothing through Netflix, Hulu, Disney, or iTunes. 
 

I DO get sound when I don’t use AppleTV and just use the apps through the TV. 
 

I know this is an issue that others have, but Apple doesn’t have a solution besides turning off all surround sound and I haven’t seen Sonos provide any support to resolve it. 
 

All new brand name tech and they don’t work together??

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    37 replies

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    codyl1992
    Lyricist I
    February 3, 2022

    Ugh, I have this issue with my QN85A tv, Apple TV, and Arc. For me the issue happens when Hulu’s live channels switch from 2 to 5 channel sound. I have seen occasional issues with Disney plus but the problem with Hulu is while watching tv all fir commercials are 2 channel and tv is 5 channel, so every time it switches I run the risk of the audio stopping. It doesn’t do it every time.  I was thinking of getting the new version of the Apple TV 4K but doubt that will fix it. 

    mbanyard
    Lyricist I
    February 6, 2022

    @codyl1992 - I suffer with these audio woes leveraging the latest Apple 4K HDR hardware.

    Also, I wasn’t anticipating audio problem resolution - but sharing as an added factoid for the community - I’ve hard-wired my ATV 4K HDR via Ethernet connectivity versus WiFi and still have the same audio no-go challenges!

     

    codyl1992
    Lyricist I
    February 6, 2022

    @codyl1992 - I suffer with these audio woes leveraging the latest Apple 4K HDR hardware.

    Also, I wasn’t anticipating audio problem resolution - but sharing as an added factoid for the community - I’ve hard-wired my ATV 4K HDR via Ethernet connectivity versus WiFi and still have the same audio no-go challenges!

    My solution for now seems to be just switch the ATV to Dolby digital 5.1 for everyday use and then if I want to watch an atmos movie, switch it back. 

    Jamvg5
    Lyricist I
    February 10, 2022

    Same issue all of you have noted. I have to start and restart the content repeatedly and it eventually begins working. 

     

    I have a Sonos ARC + Samsung Q8BA QLED + Apple 4k

     

    I guess we’ll never get a fix for this which makes my $1000 soundbar absolutely useless as I dont use it at all for music. Has sonos even acknowledged this problem?

    Ken_Griffiths
    Ken_Griffiths
    February 10, 2022

    Same issue all of you have noted. I have to start and restart the content repeatedly and it eventually begins working. 

     

    I have a Sonos ARC + Samsung Q8BA QLED + Apple 4k

     

    I guess we’ll never get a fix for this which makes my $1000 soundbar absolutely useless as I dont use it at all for music. Has sonos even acknowledged this problem?

    I would perhaps speak direct with both Samsung and Sonos Customer Support Staff to try to get the matter resolved. 

    Snyderjm147
    Lyricist I
    March 19, 2022

    Just wanted to chime in and let you guys know this isn’t just a Sonos issue. I have a QN85A, ATV 4K (Second Gen), and a Bose 900 with Sub, and have the exact same issue. I was searching for help with it when I came across this article.. definitely an issue with ATV or TV.. really frustrating. 

      djhoward
      Lyricist I
      April 15, 2022

      +1 on this. So annoying. Following this thread to stay in the loop if we hear a fix. 

        LeeASD
        Lyricist I
        May 1, 2022

        I built an entire house system after moving out of Samsung TVs and Sonos.

        The Samsung TVs have such limited app selection I added Apple TVs.

        Samsung does not even have the NBA App and the native sucks at staying online. Whatever, Apple TV should fix that issue. Added them.

        Now I cannot stream with consistently available sound ever. Netflix, Hulu, etc doesn't matter. I get to click in and out of the app over and over and over until I get sound.

        The integration between these products is so bad I want to throw up and now I am stuck. Does anyone have any solutions?

        Do I have to sell my Apple TVs to use my Sonos?

          Ken_Griffiths
          Ken_Griffiths
          May 1, 2022

          @LeeASD,

          Perhaps try switching off Mutichannel LPCM audio on the Apple TV and use Dolby compressed audio instead and see if that will pass through the Samsung TV ports any better for you.

          SeeingSounds
          Lyricist I
          May 4, 2022

          Same issue for me.

          QN 75 2021

          sonos arc w sub

          AppleTV

          CEC enabled

          hdmi e-arc plugged in and showing enabled

           

          Every morning my arc magically switches to my Spotify and doesn’t return to tv sound even if I choose TV on the app.

          it happens to Apple TV and happens to the apps on the tv.

          TV shows audio output as receiver, no longer eArc
          Unplugging hdmi fixes the issue. But I don’t want to do this forever.

           

           

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