Enthusiast I

15.8 update is a nightmare

147 replies
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i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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Pinned Reply By Corry P

Hi @orenhazan et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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UKMedia

I suspect that you have duplicate IP addresses, please have a look at my post:

Remember: Sometimes Red Wine helps :)

Stanley_4

Grand Maestro

I’d give ALL your Sonos dedicated IP addresses.

O

orenhazanAuthor

Enthusiast I

i try every thing with no help including resetting the entire system to factory default.

i am convinced that the 15.8 version update caused the problem because before the update everything worked great its happened right after the update.

i don’t know what to do else do you have any ideas?

its very frustrating every time i turn my tv i must unplug the power cable from the beam 2 and plug it back again.

also i don’t know if the next update from sonos fix this issue.

UKMedia

Please don’t ever reset your system, as this removes all diagnostic information!

Remember: Sometimes Red Wine helps :)

Ken_Griffiths

@orenhazan
Making the Sonos IP addresses static in the routers DHCP reservation table is a good first step. I would also switch off CEC on any ‘other’ devices connected to the TV over HDMI - as one of them maybe taking focus away from the TV’s HDMI-ARC/eARC port - one way to ‘perhaps’ see if that might be the case, is to connect the Beam to the TV Optical Port temporarily instead (using the adapter supplied) and see if it resolves the issue.

O

orenhazanAuthor

Enthusiast I

i make the sonos ip address static

i switch off CEC on the apple tv. is the only device that connected to HDMI.

if i connect the beam by optical cable its work fine. but i lost dolby atmos.

something that sonos made on 15.8 change the behavior of the HDMI output from the beam.

and i noticed another change in the rear speakers. i don’t hear from them speech voice sound at all. before the update to 15.8 i hear from the rear speaker speech voice although not strong. all other sounds are present.

it turns out that this 15.8 update its not a small update.

Ken_Griffiths

i make the sonos ip address static

i switch off CEC on the apple tv. is the only device that connected to HDMI.

if i connect the beam by optical cable its work fine. but i lost dolby atmos.

something that sonos made on 15.8 change the behavior of the HDMI output from the beam.

and i noticed another change in the rear speakers. i don’t hear from them speech voice sound at all. before the update to 15.8 i hear from the rear speaker speech voice although not strong. all other sounds are present.

it turns out that this 15.8 update its not a small update.

When disabling CEC on Apple TV you will need to power-cycle that device too - but as a quick test, just uncable it’s HDMi connection and maybe reboot both the TV and Beam too.

O

orenhazanAuthor

Enthusiast I

i make the sonos ip address static

i switch off CEC on the apple tv. is the only device that connected to HDMI.

if i connect the beam by optical cable its work fine. but i lost dolby atmos.

something that sonos made on 15.8 change the behavior of the HDMI output from the beam.

and i noticed another change in the rear speakers. i don’t hear from them speech voice sound at all. before the update to 15.8 i hear from the rear speaker speech voice although not strong. all other sounds are present.

it turns out that this 15.8 update its not a small update.

When disabling CEC on Apple TV you will need to power-cycle that device too - but as a quick test, just uncable it’s HDMi connection and maybe reboot both the TV and Beam too.

i tried everything you suggested the problem is still not resolved. i don’t know what else i can do to solve this problem. i am very frustrated that frimware update ruined my whole system.

i don’t understand why sonos don’t gave the option to downgrade frimware if you are having problem with update version.

Ken_Griffiths

When disabling CEC on Apple TV you will need to power-cycle that device too - but as a quick test, just uncable it’s HDMi connection and maybe reboot both the TV and Beam too.

i tried everything you suggested the problem is still not resolved. i don’t know what else i can do to solve this problem. i am very frustrated that frimware update ruined my whole system.

i don’t understand why sonos don’t gave the option to downgrade frimware if you are having problem with update version.

I don’t personally understand why your HT setup is having the issue, no-one else seems to to have reported the issue, so far …and by all accounts the update was for the following…

In this update:

Sonos Voice Control now supports additional requests in French. These include setting timers and sleep timers, playing Sonos Playlists, skipping forward and back by specific time intervals, and asking for a station or playlist based on the artist that’s currently playing. These requests are also supported by Sonos Voice Control in English.
We’ve adjusted how the Bluetooth Always Auto-connect setting works in order to prevent unexpected reconnections during a power or network outage. These changes affect Move 2, Era products, and Roam products.

When this setting is enabled:
- Era products will now only reconnect to a previous Bluetooth device when they are manually switched to Bluetooth mode.
- Move 2, Roam, and Roam SL will no longer reconnect to a previous Bluetooth device when they automatically turn on after being plugged in to power or placed on a charging cradle. They will now only reconnect when manually powered on or awakened with the playback controls.
Bug fixes and performance enhancements.

I would have expected more similar complaints, even at this early stage - it ‘might’ just be something else perhaps in your case and it just coincided with the update, but you are probably best to go back to Sonos Support with a diagnostic report and see if they can help with where the problem may lie.

Theres nothing mentioned that’s obvious with the Sonos update that would likely affect your current setup.

I do know that Samsung also released a firmware update recently that was causing some issues for their TV’s and some users were being advised to get in touch with Samsung - so maybe give Samsung Support a call too, as it could very well be an issue with their firmware update perhaps?

Ken_Griffiths

@orenhazan,

Also see these links (just a couple of examples)…

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