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Apple TV remote has no mute button


How to finish setup an Apple TV remote with sonos if in has no mute button?
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13 replies

Smilja
  • 2772 replies
  • August 13, 2017
Does this help along?

  • Author
  • Contributor I
  • 3 replies
  • August 13, 2017
No... I have tried that, however the last step on the setup is to press the mute button that does not exist...

Smilja
  • 2772 replies
  • August 13, 2017
Try and click the Touch surface of the remote.

  • Author
  • Contributor I
  • 3 replies
  • August 13, 2017
Already did...

Smilja
  • 2772 replies
  • August 13, 2017
Did you read through this guide?

  • Author
  • Contributor I
  • 3 replies
  • August 13, 2017
Tks. My problem is not setting up the remote with Apple TV, but using the remote to control sonos volume. The sonos setup requires that you press a mute button on the remote to complete setup. ( I was able to set up a different remote but not the Apple remote) since the Apple TV remote does dont have a mute button it does not finish set up.

Smilja
  • 2772 replies
  • August 13, 2017
If you have already followed up these steps I'd recommend to get in touch with the Sonos Support on Twitter.

  • Lyricist I
  • 1 reply
  • March 25, 2018
Did you ever get a solution to this? Having same problem.

  • Lyricist I
  • 1 reply
  • May 3, 2018
I have the same problem - any solutions yet?

controlav
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  • Lead Maestro
  • 7553 replies
  • May 3, 2018
That Apple TV remote is, by far, the worst remote ever created in the history of remotes. Vertically symmetrical, slippery and super-sensitive, with insufficient buttons. And no IR.

MikeV
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  • 3350 replies
  • May 4, 2018
My solution was on the Apple TV to tell it to control "Sonos via IR" as a receiver... I didn't have to program anything on my Sonos to allow the Apple TV remote to control the volume.

AjTrek1
  • 6566 replies
  • May 4, 2018
MikeV is absolutely correct. I use my Apple TV remote and all you must do is enter the Apple TV settings:


  • Lyricist I
  • 1 reply
  • January 5, 2019
I got it to work by playing a little trick. When the Sonos asked me to press mute on remote three times, I clicked in between the + - button making it think it was a mute button. The volume up,and down works. No mute, but it's something.

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