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rossewing
Contributor I
Jun 6, 2024 11:21 AM UTC
StickyAnswered

Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?

I get the following error message when trying to Swap

 

“Sonos couldn't complete swap”

 

Thanks

Ross

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    Majo133
    Majo133Answer
    Renowned Enthusiast I
    Jun 7, 2024 6:28 PM UTC

    Guys i found the solution.
     

    1.) Unplug the Arc from power

    2.) Turn off Ace

    3.) Turn off bluetooth

    4.) Close Sonos App

    5.) Plug in the power to Arc, wait until it boots

    6.) Open Sonos App

    7.) Turn on bluetooth

    8.) Turn on Ace

     

    The swap should work now. It seems the issue comes from Arc screwing it somehow.

    Yesterday, is not today.
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    28 replies

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    Aceuser
    Lyricist I
    Jun 11, 2024 11:52 AM UTC

    No issues here, arc, sub and 2 x Sonos 1sls Quick and easy switch.

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    RonsDK
    Lyricist III
    Jun 13, 2024 9:44 AM UTC

    Ace software update 2.9.3-a09bbe3eb did it for me. WiFi only. On LAN. 

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    Tronlegacy2020
    Lyricist III
    Jun 22, 2024 5:50 PM UTC

    I have my Arc set up with 2 Ones and a subs. does anyone if this is an issue?
     

     

    I’ve got the solution. I assume you are using the arc with ethernet cable like me and the Wifi is disabled. So you just have to enable the wifi on arc in the Settings in the app, and it will work.

     

    This resolved my issue, thanks!

    Yes 

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    Tronlegacy2020
    Lyricist III
    Jun 22, 2024 5:56 PM UTC

    Has anyone successfully switched the sound from the Arc to Sonos Ace?

    I get the following error message when trying to Swap

     

    “Sonos couldn't complete swap”

     

    Thanks

    Ross

    I bought the Sonos Ace headphones for the reason I could switch between the ark sound bar however the app on my Android tablet and phone isn't showing TV audio swap I think this is a problem with the app itself because I believe you can only do TV audio swap with Apple products I hear that Sonos is working on a Android solution but for right now all I can use the headphones for is General listening and viewing on my tablet PC and cell phone

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    Paskwal
    Lyricist I
    Jul 1, 2024 10:15 PM UTC

    My TV swap stopped working, managed to get it back by re updating my Arc wifi settings.

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    Gubes
    Avid Contributor I
    Aug 12, 2024 9:39 AM UTC

    The ONLY reason I would consider getting the ACE over any other headphone is the TV swap feature.  I still like my 5 year old Bose Quiet Comfort headphones and would only upgrade for a good reason.  Outside of the TV swap feature, I don’t think they particularly excel in the areas of sound quality, comfort and portability compared to the likes of Bose and Sony.  

    So if that TV swap feature is not reliable then its a waste of money.  Shame.  I guess you could always wait for a Sonos software fix - I mean how can that possibly go wrong?

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    dom5885
    Contributor I
    Aug 12, 2024 12:35 PM UTC

    FYI Gubes..

    I have my Arc set up with 2 Ones and a sub - TV Swap has never failed.

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    Harsanjeet
    Lyricist I
    Aug 29, 2024 10:05 PM UTC

    Simply turning the beam power off and on seems to have fixed it for me. I can now swap the tv feed from beam to ace and viceversa.

     

    th

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