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rossewing
Contributor I
Jun 6, 2024 11:21 AM UTC
StickyAnswered

Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?

I get the following error message when trying to Swap

 

“Sonos couldn't complete swap”

 

Thanks

Ross

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    Majo133
    Majo133Answer
    Renowned Enthusiast I
    Jun 7, 2024 6:28 PM UTC

    Guys i found the solution.
     

    1.) Unplug the Arc from power

    2.) Turn off Ace

    3.) Turn off bluetooth

    4.) Close Sonos App

    5.) Plug in the power to Arc, wait until it boots

    6.) Open Sonos App

    7.) Turn on bluetooth

    8.) Turn on Ace

     

    The swap should work now. It seems the issue comes from Arc screwing it somehow.

    Yesterday, is not today.
    View in thread

    28 replies

    zsuni
    Lyricist II
    Jun 6, 2024 5:33 PM UTC

    I have the same issue but I haven’t found any solution yet...

    Translate
      RonsDK
      Lyricist III
      Jun 6, 2024 6:33 PM UTC

      Me too. Tried rebooting. Reconnecting the Ace for swap. Nothing..?

      Translate
        rossewingAuthor
        Contributor I
        Jun 6, 2024 8:00 PM UTC

        I have my Arc set up with 2 Ones and a subs. does anyone if this is an issue?
         

         

        Translate
          RonsDK
          Lyricist III
          Jun 6, 2024 8:44 PM UTC

          I have my Arc set up with 2 Ones and a subs. does anyone if this is an issue?
           

           

          Yes. Our setup includes an Arc and a sub

          Translate
          zsuni
          Lyricist II
          Jun 6, 2024 9:58 PM UTC

          I have my Arc set up with 2 Ones and a subs. does anyone if this is an issue?
           

           

          I’ve got the solution. I assume you are using the arc with ethernet cable like me and the Wifi is disabled. So you just have to enable the wifi on arc in the Settings in the app, and it will work.

           
          Translate
            chris1_merc
            Lyricist I
            Jun 6, 2024 10:13 PM UTC

            I have the same issue Sonos Ace do not swap with the Arc. Dissappointing. 

            Translate
            RonsDK
            Lyricist III
            Jun 7, 2024 3:51 AM UTC

            Sounds like @Sonos is aware. Around the 7:50 mark 

             

            Translate
              RonsDK
              Lyricist III
              Jun 7, 2024 3:52 AM UTC

              I have my Arc set up with 2 Ones and a subs. does anyone if this is an issue?
               

               

              I’ve got the solution. I assume you are using the arc with ethernet cable like me and the Wifi is disabled. So you just have to enable the wifi on arc in the Settings in the app, and it will work.

               

              I am WiFi only. Still doesn’t work. 

              Translate
              Majo133
              Majo133Answer
              Renowned Enthusiast I
              Jun 7, 2024 6:28 PM UTC

              Guys i found the solution.
               

              1.) Unplug the Arc from power

              2.) Turn off Ace

              3.) Turn off bluetooth

              4.) Close Sonos App

              5.) Plug in the power to Arc, wait until it boots

              6.) Open Sonos App

              7.) Turn on bluetooth

              8.) Turn on Ace

               

              The swap should work now. It seems the issue comes from Arc screwing it somehow.

              Translate
              Yesterday, is not today.
                GC3
                Headliner I
                Jun 7, 2024 6:56 PM UTC

                Noticing occasional odd behavior in sonos app after adding Ace yesterday. The Ace software updated twice since but sonos app stayed up to date.

                Example - Go back and check arc-based home theater settings and Trueplay had reset to factory.

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