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rowey93
Contributor I
June 6, 2024
Answered

Sonos Ace won't update on the APP

Just got the new Sonos Ace…. works great, looks good, sounds amazing. Problem is the App shows that Sonos Aces needs an update and every time I attempt this it gets to 100% then fails to update. Fed up with pressing the “Try Again” button. Anyone else experiencing this issue.

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    macattackqcAnswer
    Lyricist I
    June 8, 2024

    Had the exact same issue but found the solution.
     

    Delete your iPhone Sonos app and reinstall it.

     

    The update worked perfectly after. 

    View in thread

    12 replies

    Gottag8me
    Lyricist I
    June 6, 2024

    I’m having the same issue as well. 

      VFXxx
      Lyricist I
      June 7, 2024

      Fresh Ace out of the box and same issue.

        Blackbird93
        Lyricist II
        June 7, 2024

        Yes, I'm in the same boat this morning.  Fresh headphones out of the box won't update; getting the same error repeatedly you mentioned.  Current headphone firmware is 2.6xxx.  Tried to update the headphones via my iPad and then Samsung Android phone (S22 Ultra), but no luck.  Very disappointing.  Thought Sonos would at least make sure the new app worked for the Ace, especially after all the updates since the app's early May release.  Isn't the Ace why they did the major software/app overhaul in the first place?!  All my previous Sonos products 'just worked' out of the box, updated fine, et al.  I'm happy to return these $450 headphones to Best Buy if this situation continues.  Absolute fail from Sonos.

        gavinj85
        Lyricist I
        June 7, 2024

        same :( 

        GC3
        Headliner I
        June 7, 2024

        Mine arrived yesterday and are working well.

        Upon initial setup this Ace software updated to 2.9.2.xxx and today updated to 2.9.3.xxx

        Update takes seconds to download and 10+ minutes to install and restart on Ace 

        Maybe try putting your update iPhone on Wi-Fi 2.4 mhz, that's my good luck charm.

        raybishoff
        Lyricist III
        June 7, 2024

        Sadly I am having the same issues.  Headphones arrived today and unable to update :-( 

        macattackqcAnswer
        Lyricist I
        June 8, 2024

        Had the exact same issue but found the solution.
         

        Delete your iPhone Sonos app and reinstall it.

         

        The update worked perfectly after. 

          Luke637
          Lyricist I
          June 8, 2024

          Had the same problem. Deleted the app and reinstalled. Update worked. iOS

            Blackbird93
            Lyricist II
            June 8, 2024

            Deleting the iOS app and reinstalling it fixed the problem.  Headphones now have the v.2.9.xxxx firmware and I was able to link it to my Sonos Arc.  Will now play with the headphones this evening. Thanks for posting the solution; Sonos itself wasn’t being very helpful.

              wilsonruizv
              Lyricist I
              June 12, 2024

              Hello hello. I got my Ace headphones yesterday. Update required but I could not updated using my Android device. I tried my iOS device and it was successful. Kinda messed up that it works in one platform and not the other. 

               

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