Sonos Ace won't update on the APP

12 replies
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Just got the new Sonos Ace…. works great, looks good, sounds amazing. Problem is the App shows that Sonos Aces needs an update and every time I attempt this it gets to 100% then fails to update. Fed up with pressing the “Try Again” button. Anyone else experiencing this issue.

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M

macattackqcAnswer

Lyricist I

Had the exact same issue but found the solution.

Delete your iPhone Sonos app and reinstall it.

The update worked perfectly after.

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alan G

Avid Contributor I

I returned mine. Same issue with update . Also can't set up in app across different devices ,it only shows in the device I set it up on. Crackle in the right ear,and 10 days with no reply from Sonos support.

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Scott Campbell

Trending Lyricist I

I can't get mine to update to the latest software for the Ace either. It goes into a non-stop loop in the app when I attempt.

Tired uninstall and reininstall of the app, but it made no difference. That's on an Android phone.

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